Laennah Lorence
Endicott,NY
Summary
Positive, upbeat individual who brings multiple years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
8
8
years of professional experience
Work History
Secretary to Mayor
Village of Endicott
Endicott, NY
01.2024 - Current
- Organized and maintained executive calendars, including scheduling meetings and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
Nanny
Private family (Fenkl)
Johnson City, NY
02.2020 - 10.2023
- Transporting children throughout daily activities and events.
- Household upkeep including cleaning, decorating, meal planning, and frequent travel tasks for family related pick ups and delivery's.
- Event planning for seasonal gatherings and special occasions.
- Implementing after school education modules for children.
- Daily care taking of children ranging in ages from newborn to preteen.
Cashier/Drive Thru Attendant
Best Bagels In Town
Endwell, NY
07.2016 - 03.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Presented clean and sanitized enviorment to customers for utmost satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Intern
Care Compass Network
Binghamton, NY
11.2019 - 01.2020
- Administrative task assistance.
- Data entry.
- Amanuensis.
Education
Associate of Arts - Liberal Arts And General Studies
SUNY Broome Community College
Binghamton, NY05.2021
High School Diploma -
Maine Endwell Central School District
assistanceAdministrativeenvironmentEndwell 06.2019
Skills
- Educational Support
- Child Supervision
- Basic Clerical Knowledge
- Social Integration
- Activity and Event Planning
- MS Office Proficient
Timeline
Secretary to Mayor
Village of Endicott
01.2024 - Current
Nanny
Private family (Fenkl)
02.2020 - 10.2023
Intern
Care Compass Network
11.2019 - 01.2020
Cashier/Drive Thru Attendant
Best Bagels In Town
07.2016 - 03.2022
Associate of Arts - Liberal Arts And General Studies
SUNY Broome Community College
High School Diploma -
Maine Endwell Central School District