Laeshawna Middleton

Processed and resolved 10+ auto claims daily, ensuring compliance with policy guidelines.

Conducted thorough investigations to determine claim validity and ensured fair settlements.

Streamlined claims processing, reducing resolution time by 20% through improved workflow strategies.

Maintained high volume of calls and met demands of busy and productive group.
Negotiated to collect balance in full.

Processed payments and applied to customer balances.

Worked in a fast-paced environment while maintaining high-quality service.

Provided claims details and explanation of medical benefits to patients and providers.

Resolved escalated issues regarding denied claims, billing errors and providers.

Provided compassionate customer support for members navigating medical expenses and coverage options.

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Collected information on property and auto claims submissions.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.