Laeticia Makabi
Upper Darby ,PA
Overview
7
7
years of professional experience
Work History
Mortgage Loan Processor Assistant
Tammac Holdings/Automhatic Financial
05.2025 - Current
- Served as liaison between borrowers, realtors, and dealers to foster strong relationships and enhance communication.
- Ensured accuracy of data entry into various systems, Encompass and Quickbase,to maintain precise information for decision-making processes.
- Assisted in the preparation of loan files for submission to underwriting, improving overall efficiency.
- Aided in reducing processing time by conducting thorough pre-underwriting reviews of all loan documentation.
- Managed pipelines consistently, prioritizing tasks efficiently to meet tight deadlines without compromising quality or customer service levels.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Title Sr. Coordinator, Title Department
Capital One Auto Finance
12.2021 - 02.2025
- Verified and gathered auto loan documentation, ensuring each account was paid in full
- Managed the process of sending Titles and Lien Releases to customers, lenders, and third parties
- Made outbound calls to customers and business partners to retrieve Titles or Lien Releases
- Identified and corrected errors in loan documentation and processes, generating reports for corrections
- Notarized and faxed all verified documents to correct parties
Administrative Assistant
Dr. Kim Dermatology
08.2021 - 11.2021
- Assisted patients with appointment scheduling and profile creation using EZDERM software
- Collected and processed patient insurance information, running eligibility and benefit reports
- Managed patient check-ins and check-outs using EZDERM and Clover software
- Handled phone calls, both inbound and outbound, as requested by the doctor
Marketing Assistant
Kirkland Financial Group
06.2020 - 08.2020
- Supported the marketing department in the development of email campaigns for a small business development corporation
- Designed and developed 100+ email templates using Zoho CRM software
- Compiled weekly email analytics reports and summarized campaign outcomes for management
- Communicated with clients regarding business processes and project timelines
Daycare Assistant
Joel Daycare Center
03.2019 - 08.2019
- Managed administrative tasks for a childcare center serving 15+ students
- Updated and maintained student files with personal and medical information
- Coordinated monthly student activities and field trips, focused on seasonal events
- Collaborated with preschool teachers to strengthen curriculum and class learning objectives
- Managed attendance records and communicated with parents regarding student absences
Receptionist, Science & Technology Lab
Community College of Philadelphia
03.2018 - 07.2018
- Coordinated tutoring appointments for the institutional learning center serving 1000+ students
- Guided students on tutor selection, scheduling, office hours, and curriculum materials
- Maintained confidential student records and input data accurately
Education
Master of Business Administration - Management
Dallas Baptist University
Dallas, TXBachelor of Business Administration - Business Management
Temple University, Fox School of Business
Philadelphia, PA05.2021
Associate of Business Administration - undefined
Community College of Philadelphia
Philadelphia, PA12.2018
Skills
- Proficient in Microsoft Excel, PowerPoint, Encompass and Quickbase
- English
- Fluent in French
- Conversational in Swahili
Personal Information
Timeline
Mortgage Loan Processor Assistant
Tammac Holdings/Automhatic Financial
05.2025 - Current
Title Sr. Coordinator, Title Department
Capital One Auto Finance
12.2021 - 02.2025
Administrative Assistant
Dr. Kim Dermatology
08.2021 - 11.2021
Marketing Assistant
Kirkland Financial Group
06.2020 - 08.2020
Daycare Assistant
Joel Daycare Center
03.2019 - 08.2019
Receptionist, Science & Technology Lab
Community College of Philadelphia
03.2018 - 07.2018
Master of Business Administration - Management
Dallas Baptist University
Bachelor of Business Administration - Business Management
Temple University, Fox School of Business
Associate of Business Administration - undefined
Community College of Philadelphia