LaEtta King
Columbia,SC
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Prisma Health
Columbia, SC
09.2019 - Current
- Led front desk operations and supervised front desk staff in the absence of Practice Manager.
- Led training for newly hired PSR’s, ensuring successful integration into front‑office operations and consistent adherence to clinic standards.
- Provided excellent customer service to patients and their families by answering questions, addressing concerns, and resolving issues in a timely manner.
- Assisted in the coordination of appointments for patients with physicians and other healthcare providers. Oversees assigned providers appointments.
- Ensured accuracy of all data entered into the electronic health record system.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Collects payment at the time of service. Maintain cash drawer and completes end of day report.
- Manage front desk supply inventory and order supplies as needed.
- Coordinated and scheduled pharmaceutical representative lunches through RX Vantage, ensuring smooth communication, accurate scheduling, and efficient support for provider availability.
To Go Specialist
Cracker Barrel
Columbia, SC
06.2015 - 07.2021
- Greeted and accommodated guests, building positive experience from first interaction.
- Exhibited excellent customer service skills while taking orders and helping customers with their selections.
- Provided accurate order information to kitchen staff for efficient food production.
- Ensured all orders were packaged correctly prior to delivery or pickup.
- Assisted as a server expeditor and as a skill trainer in training new employees.
Nursing Support Assistant
Prisma Health
Columbia, SC
01.2019 - 09.2019
- Assisted nurses with patient care activities such as vital sign monitoring, ambulation, and hygiene.
- Answered patient call lights and performed timely services to enhance physical well-being of patients.
Retail Sales Consultant
Office Depot
Columbia, SC
05.2017 - 08.2017
- Managed multiple tasks simultaneously in fast-paced retail environments.
- Developed product knowledge to effectively explain features and benefits of products to customers.
- Conducted sales transactions accurately while operating cash registers and point-of-sale systems.
Cashier
Walmart
Columbia, SC
05.2016 - 08.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances, ensuring accountability and integrity.
Education
Master of Business Administration (M.B.A.) - Healthcare Administration
South University
Columbia, SC12.2020
Bachelor of Science - Healthcare Administration
Francis Marion University
Florence, SC05.2018
Skills
- Epic
- Medical Terminology
- Microsoft Office (Outlook, Word, PowerPoint and Excel)
- Customer service
- HIPAA compliance
- Data entry proficiency
- Team leadership
Certification
South Carolina Notary Public
Timeline
Patient Services Representative
Prisma Health
09.2019 - Current
Nursing Support Assistant
Prisma Health
01.2019 - 09.2019
Retail Sales Consultant
Office Depot
05.2017 - 08.2017
Cashier
Walmart
05.2016 - 08.2016
To Go Specialist
Cracker Barrel
06.2015 - 07.2021
Master of Business Administration (M.B.A.) - Healthcare Administration
South University
Bachelor of Science - Healthcare Administration
Francis Marion University