Lori Rozuk
Easley,SC
Summary
Well-qualified and patient focused front desk professional with over 20 years' experience in high-volume multi-physician offices. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Personable and courteous in all interactions with patients and team members and skilled at anticipating physician and practice needs.
Overview
17
17
years of professional experience
Work History
Patient Services Representative
Prisma Health Upstate
04.2017 - Current
- Responsible for complete and accurate patient registration and pre-certification
- Greets patients and visitors in prompt, courteous, and helpful manner
- Checks in patients, verifies and updates necessary insurance information in patient accounting system
- Collects payments at time of service for daily visit services
- Responsible for weekly trauma list of patients to make sure they're all scheduled appropriately
- Edits providers daily schedule templates as needed.
- Verifies insurance eligibility and coverage for patients.
- Provides exceptional customer service to patients, answering questions and addressing concerns.
- Educates patients on pre-surgery requirements, such as fasting protocols, resulting in fewer complications on day of procedure.
- Arranges pre-operative and post-operative appointments for surgical patients.
- Expertly manages planning, scheduling, and coordination of outpatient procedures.
- Coordinates with facilities to set up surgeries for 6 Pediatric surgeons/neurosurgeons.
- Assists with medical coding and billing tasks.
Administrative Assistant
Clemson Eye
01.2013 - 02.2017
- Obtained patient information for registration and insurance filing
- Performed all responsibilities and processes for accurate check in and out of patients
- Answered telephone and direct calls, scheduled appointments
- Compiled, ran, and maintained monthly reports for direct reporting supervisor
- Conducted routine clerical /data entry tasks, payment and balance postings of batch, and cash reconciliation.
Office Coordinator
Gastroenterology Associates
03.2007 - 09.2012
- Maintained patient flow through office from check in to check out
- Responsible for inventory and ordering of all office supplies
- Primary contact for handling facility and maintenance issues
- Accountable for all patient insurance eligibility and verification
- Assigned with opening and closing procedures of daily office operations.
Education
Medical Billing and Coding -
Penn Foster
Skills
- Customer service
- Microsoft word
- Medical office experience
- CPT coding
- Medical Terminology
- Epic
- EHR Systems
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- Interpreting physician orders
- Medical Billing
- Multitasking and Organization
- Schedule Coordination
Timeline
Patient Services Representative
Prisma Health Upstate
04.2017 - Current
Administrative Assistant
Clemson Eye
01.2013 - 02.2017
Office Coordinator
Gastroenterology Associates
03.2007 - 09.2012
Medical Billing and Coding -
Penn Foster