Open To Work
Tamesha J. Campbell
Medical
Mobile,AL
Summary
To obtain a career in one of the following positions as a Medical Clerk/Receptionist/Phone Operator/Surgery Scheduler or Insurance Clerk that will enable me to fully use my skills, knowledge and experience. Experienced with patient registration and access management in healthcare setting. Utilizes strong communication skills to enhance patient interactions and streamline processes. Knowledge of healthcare software and procedures ensures efficient operations and high-quality service.
Overview
19
19
years of professional experience
Work History
Care Access Associate
USA HEALTH
Mobile
02.2024 - Current
- Processed patient registrations efficiently, ensuring accuracy in data entry and compliance with policies.
- Managed scheduling for appointments, optimizing time slots to enhance patient flow.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Expedited check-in process by efficiently handling walk-in appointments and emergency situations when necessary.
- Oversaw compliance with healthcare regulations and data privacy standards.
- Developed strategies to enhance patient satisfaction and reduce wait times.
- Managed insurance verification and pre-authorization for services.
Telephone Operator (Trainer)
Alabama Medical Group (AMG)
Mobile, AL
09.2021 - 12.2023
- Answer multiple telephone lines in a timely manner
- Answer large volumes of incoming calls from patients, medical offices and insurance companies in a timely manner
- Create new patient accounts and also make necessary updates to return patient accounts
- Send messages for medication refills and corrections
- Retrieve information for referrals, prior authorizations and surgery clearance and apply accordingly
- Follow all HIPPA privacy regulations and company rules
- Process appropriate emergency codes or STAT page
- Train new employees for the position of Telephone Operator
Patient Access Representative
R1 (Providence Hospital)
Mobile, AL
12.2018 - 05.2021
- Perform registration and basic insurance verification
- Identify non-participating Insurances or Out of Networks plans
- Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool
- Interpret physician orders for appropriate testing or admission criteria
- Assemble and disassemble patient charts or departmental documents according to department policy
- Assist with all possible account resolutions pertaining to patient balances
- Assist with training new employees
- Lab registration
Direct Care Assistant
Nobles Group Home
Eightmile, AL
01.2017 - 11.2019
- Assist mentally/physically disabled citizens with daily living
- Administer medication
- Documented data related to patients’ care including medication and intervention
- Assist clients to appointments and community activities
Office Manager
Passion’s Loving Care Sitter Service
Theodore, AL
12.2006 - 08.2016
- Assist and perform interviews of potential employee
- Maintain personnel and clients/consumer files
- Order supplies and assist vendors with inventory
- Answer phone lines, greet guests and problem solve
- Perform payroll and scheduling
- Maintain all office equipment
- Advertise for future employees and clients
Education
Medical Billing & Coding
Virginia College
Mobile, AL01-2012
Word Processing/Office Management
Turner Job Corps
Albany, GA01-1995
Diploma - General Studies
Vigor High School
Prichard, AL01-1993
Skills
- Well-developed customer service & telephone skills
- Excellent data entry skills / 40 wpm
- Proficient knowledge of office equipment
- Familiar with Windows 98, Word and Excel
- Experience with Centricity / Allscripts / Phreesia / Athena
- Medical Terminology / ICD-9 / CPT Coding
Timeline
Care Access Associate
USA HEALTH
02.2024 - Current
Telephone Operator (Trainer)
Alabama Medical Group (AMG)
09.2021 - 12.2023
Patient Access Representative
R1 (Providence Hospital)
12.2018 - 05.2021
Direct Care Assistant
Nobles Group Home
01.2017 - 11.2019
Office Manager
Passion’s Loving Care Sitter Service
12.2006 - 08.2016
Word Processing/Office Management
Turner Job Corps
Diploma - General Studies
Vigor High School
Medical Billing & Coding
Virginia College