Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Laffit Valdez

Niles

Summary

Dynamic and results-driven professional with extensive experience in customer service at The Fairway. Proven ability to enhance guest engagement and uphold high sanitation standards. Skilled in multitasking and problem-solving, consistently delivering exceptional dining experiences while training new staff and maintaining operational efficiency. Strong work ethic and attention to detail ensure customer satisfaction. A Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Server

The Fairway
Niles
09.2020 - 07.2024
  • Greeted guests and provided menus to enhance dining experience.
  • Took accurate orders from customers in a timely manner.
  • Trained new servers on restaurant procedures and service standards.
  • Upheld sanitation standards in compliance with health regulations.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Collaborated with staff to ensure efficient restaurant operations.
  • Monitored dining room for cleanliness and proper setup at all times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Busser

Howard Street Inn
Niles
10.2023 - 06.2024
  • Ensured that each table was properly set before seating guests.
  • Took initiative to help others whenever necessary.
  • Organized storage areas for clean dishes and stocked linens.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Stocked service stations with ice, napkins and straws.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Sales Associate

Forever 21
Skokie
04.2022 - 01.2023
  • Bagged or packaged purchases and wrapped gifts.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Described merchandise and explained use, operation and care.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Upsold additional items based on customer interests and needs.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

Niles West High School
Skokie, IL

Skills

  • Customer service
  • Attention to detail
  • Adaptability
  • Problem solving
  • Communication skills
  • Fast-paced environment
  • Supply restocking
  • Multitasking and organization
  • Item promotion
  • Service prioritization
  • Strong work ethic
  • Memory retention
  • Positive guest interactions
  • Hospitality service expertise
  • Guest engagement

Accomplishments

  • Worked my way up to a Capitan position at The Fairway

Affiliations

  • I love to do music related things on my flextime(dj,make beats...etc)

Timeline

Busser

Howard Street Inn
10.2023 - 06.2024

Sales Associate

Forever 21
04.2022 - 01.2023

Server

The Fairway
09.2020 - 07.2024

Niles West High School

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