Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LaFrancis Sutton

VALDOSTA,GA

Summary

Multi-talented manager that consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic manager that's eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of duties and training. Motivated to learn, grow a,nd excel.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CDK Global
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Account Manager Supervisor

First Coast Security
03.2006 - Current
  • Managed a security team of five in a corporate office building for 14 years
  • Which consisted of approximately 400 employees in investment, retirement and 401K

Setup Analyst

Digital Risk
07.2020 - 10.2020
  • Company Overview: Management for Chase
  • Retrieved all documents for processing
  • Management for Chase

Education

FCCJ -

FCCJ
Jacksonville, FL
06.2005

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Certification

  • First Aid/CPR Certified
  • Project Management Professional (PMP)

Timeline

Customer Service Representative

CDK Global
09.2023 - Current

Setup Analyst

Digital Risk
07.2020 - 10.2020

Account Manager Supervisor

First Coast Security
03.2006 - Current

FCCJ -

FCCJ

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LaFrancis Sutton