LaGail Banks
Houston,TX
Summary
I am a qualified, self-motivated, team-oriented customer service oriented professional, seeking an opportunity in the healthcare community where I am able to use my analytical, people and technical skills to improve the organization KPI’s and profitability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bus Driver
REM Services
Houston, TX
02.2025 - Current
- Ensured safe passenger transport by completing thorough pre- and post-trip bus inspections.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
Shuttle Bus Driver
LAZ parking
Houston, TX
01.2025 - Current
- Safely operated shuttle bus, transporting passengers to and from designated locations
- Maintained a clean and well-maintained shuttle bus interior, ensuring a comfortable and pleasant experience for passengers
- Adhered to all traffic laws and regulations while driving the shuttle bus
- Demonstrated strong communication skills when interacting with diverse groups of passengers on a daily basis
- Reported any maintenance issues or concerns promptly to the appropriate department for resolution
- Maintained accurate records of daily trips including mileage, fuel consumption, and passenger counts
- Collaborated with dispatchers or supervisors to coordinate pick-up times and routes efficiently
- Performed routine inspections of the shuttle bus before each shift to ensure it was in good working condition
- Ensured passenger safety by following proper procedures during boarding, disembarking, and in emergency situations
- Provided excellent customer service by greeting passengers, answering questions, and providing information about routes or schedules
Fort Bend County Bus Driver
First Transit INC/Trandev
Rosenberg, TX
08.2024 - 11.2024
- Provide excellent customer service while safely transporting passengers throughout Ft. Bend County and/or on commuter routes into the Medical Center, Greenway Plaza, and The Galleria.
- Complete Pre trip bus form for any damages on bus and or any necessary repairs
- Complete daily trip log
Rural Carrier Associate
United States Postal Service
Kingwood, TX
03.2024 - 09.2024
- Sorting mail in delivery sequence and delivering to the assigned route
- Receiving and signing for accountable mail
- Package pickup and delivery
Patient Service Support Rep
Acclara Solutions
Houston, TX
08.2021 - 03.2024
- Effectively explain policies and procedures when referring to each account for proper resolution.
- Provide feedback to the department where the concern originated via the CU or Host system.
- Secure payments via the payment center and research insurance/adjustment identifications to ensure proper account resolution. The representative must also provide proper feedback to all departments within 24-48 hours (about 2 days) of receipt of the request.
Bus Operator
Metropolitan Transit Authority
Houston, TX
01.2019 - 07.2021
- Operates Metro bus to transport passengers over specified routes to local or distant Points according to time schedules, charters and special services.
- Interact with passengers in a professional, courteous, and helpful manner
- Inspect Metro bus equipment including wheelchair lift, bus radio system for defects and Record on defect card and report to Bus Controller
Patient Accounts Representative
Harris Health Systems
Houston, TX
06.2019 - 11.2019
- Verified Workers Compensation Insurance with employers to enter in system to process medical claims
- Followed up with the employer and or insurance company to see if a claim was received and processed payments.
- Mailed and or faxed medical claims, itemized statements and medical records
Customer Service Representative
LogistiCare
St. Louis, MO
11.2018 - 06.2019
- Assist customers with transportation questions and concerns
- Schedule, change and cancel reservations as requested
- Obtain and document details of any complaints being filed
- Receive and document customer concerns
- Ensure that all relevant customer information is documented
Environmental Specialist
Janitron
St. Louis, MO
08.2017 - 05.2019
- Empty trash and reinstall liners.
- Vacuum under wastebasket, desk and all traffic areas.
- Detail dust from top to bottom of all cubicles and office desks.
- Sanitize all sinks, mirrors, tables, doors; refill all paper products in break room and bathrooms.
Customer Service Representative
Convergys (Anthem)
St. Louis, MO
06.2018 - 11.2018
- Answering incoming calls from existing and potential member requesting insurance
- Medical ID cards
- Process monthly premium payments
- Review medical benefits and aid with finding in network providers
- Review claim status
Billing Clerk II
Myrtle Hilliard Davis Health Center
St. Louis, MO
07.2017 - 02.2018
- Notifies insurance providers of any coding or billing issues.
- Verify and document third party insurance coverage.
- Verify patient eligibility via telephone or insurance website before submitting radiology charges for payment.
Patient Account Representative II
BJC Healthcare
St. Louis, MO
12.2010 - 01.2017
- Responsible for following up and resolving outstanding hospital receivables for Commercial and Worker’s Compensation payers
- Responsible for writing and filing first (1st) level appeals with insurance payers
- Reading EOB and verifying payments on accounts.
- Performs the necessary adjustments to resolve receivables
- Identifies billing and collection problems
- Obtains additional claims processing information and completes billing audits/edits
Education
High school diploma - undefined
Sumner High School
St. Louis, MO05.1989
Skills
- Cash Handling Microsoft Excel
- Bus Driving
- Insurance Verification
- Driving
- Various Equipment inclusive to (Store Terminal, Scanner, Codebook, Intercom System and Coupon machines)
- Various Patient Financial Systems
- Microsoft Word 10 Key
- Medical Billing
Certification
- CDL
- Driver's License
- April 2020 to April 2033
- CDL class B with Passenger endorsement
Timeline
Bus Driver
REM Services
02.2025 - Current
Shuttle Bus Driver
LAZ parking
01.2025 - Current
Fort Bend County Bus Driver
First Transit INC/Trandev
08.2024 - 11.2024
Rural Carrier Associate
United States Postal Service
03.2024 - 09.2024
Patient Service Support Rep
Acclara Solutions
08.2021 - 03.2024
Patient Accounts Representative
Harris Health Systems
06.2019 - 11.2019
Bus Operator
Metropolitan Transit Authority
01.2019 - 07.2021
Customer Service Representative
LogistiCare
11.2018 - 06.2019
Customer Service Representative
Convergys (Anthem)
06.2018 - 11.2018
Environmental Specialist
Janitron
08.2017 - 05.2019
Billing Clerk II
Myrtle Hilliard Davis Health Center
07.2017 - 02.2018
Patient Account Representative II
BJC Healthcare
12.2010 - 01.2017
High school diploma - undefined
Sumner High School