LAGWANNA JOHNSON
New York,NY
Work Preference
Summary
Dedicated Professional with 20 years of experience in safety, security, customer service, logistics, supervision, and postal operations. Achieved operational efficiency through effective management of patient records, supply replenishment, and multi-line phone systems in high-volume medical environments. Focused on delivering compassionate service while supporting administrative needs and enhancing team collaboration.
Overview
16
16
years of professional experience
Work History
Unit Clerk
NEW YORK PRESBYTERIAN HOSPITAL- WEILL CORNELL
New York, USA
08.2022 - Current
Housekeeping Room Attendant
NEW YORK PRESBYTERIAN HOSPITAL- WEILL CORNELL
New York, USA
03.2022 - 07.2022
Mail Sorter
USPS
Stamford, USA
11.2019 - 01.2020
Delivery Driver
FEDEX
Elmsford, USA
08.2019 - 10.2019
- Collected and tracked customer payments to meet financial demands.
- Unloaded packages from box trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
- Managed merchandise according to company standards. in accordance with product handling standards.
Mail Carrier
USPS
Yonkers, USA
01.2019 - 08.2019
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Prepared charts for outpatient and inpatient services.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Coordinated internal and external patient transportation.
- Supported patients with timely and knowledgeable responses to diverse requests.
- Coordinated supply replenishment to meet expected unit demands.
- Responded to incoming phone calls, directing inquiries to appropriate staff. to transfer calls or relay messages to patients or staff.
Supervisor
UPS
Bronx, USA
08.2010 - 12.2018
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Provided ongoing training to address staff needs.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Education
GED -
A.B Davis Night School
Mount Vernon, NYSkills
- Patient transportation coordination
- Health and safety compliance
- Safety-oriented
- Multi tasking
- Adaptability in fast-paced environments
- Team collaboration
- Customer service
- Strong interpersonal skills
- Reliable
Timeline
Unit Clerk
NEW YORK PRESBYTERIAN HOSPITAL- WEILL CORNELL
08.2022 - Current
Housekeeping Room Attendant
NEW YORK PRESBYTERIAN HOSPITAL- WEILL CORNELL
03.2022 - 07.2022
Mail Sorter
USPS
11.2019 - 01.2020
Delivery Driver
FEDEX
08.2019 - 10.2019
Mail Carrier
USPS
01.2019 - 08.2019
Supervisor
UPS
08.2010 - 12.2018
GED -
A.B Davis Night School