Laiba Usman
Denver,CO
Summary
Hospitality professional, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Patty Jewett Bar & Grill
03.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Beverage Cart Attendant
Colorado Springs Country Club
03.2021 - 03.2024
- Delivered prompt beverage service to enhance customer satisfaction on the golf course.
- Maintained accurate inventory of beverages and supplies for efficient operations.
- Ensured compliance with health and safety regulations during beverage handling.
- Developed strong relationships with members, fostering a welcoming environment.
- Resolved customer inquiries and complaints promptly, enhancing overall guest experience at the club.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Coordinated with event planners to provide custom beverage offerings for tournaments and special occasions, enhancing overall guest experiences.
Manager of Operations
Mama Mias Pizza
01.2019 - 03.2021
- Streamlined operational processes, enhancing efficiency and reducing turnaround times.
- Managed cross-functional teams, ensuring alignment on project objectives and deliverables.
- Implemented performance metrics to evaluate team productivity and quality of service.
- Developed training programs for staff, improving skill sets and operational knowledge.
- Oversaw inventory management systems, maintaining accuracy in stock levels and order fulfillment.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Education
Associate of Arts - Criminal Justice
Community College of Denver
Denver, CO08-2027
Grandview High School
Centennial, CO01-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- High volume dining
- Team collaboration
- Sales expertise
- Beverage preparation
Languages
Hindi
Native or Bilingual
Arabic
Limited Working
English
Native or Bilingual
French
Elementary
Timeline
Server
Patty Jewett Bar & Grill
03.2024 - Current
Beverage Cart Attendant
Colorado Springs Country Club
03.2021 - 03.2024
Manager of Operations
Mama Mias Pizza
01.2019 - 03.2021
Associate of Arts - Criminal Justice
Community College of Denver
Grandview High School
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