Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laicee Ackley

Layton

Summary

Dynamic customer service professional with a proven track record at Home Depot, excelling in complaint resolution and building rapport. Skilled in CRM systems and staff training, I consistently achieved sales quotas while maintaining a calm demeanor in high-pressure situations. Committed to delivering exceptional service and fostering lasting customer relationships.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Home Depot
02.2019 - Current
  • Responded to customer requests for products, services, and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.

Sales Associate

JOANN Fabrics and Crafts
11.2018 - 06.2019
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Representative

Barlow Heating and Air
06.2016 - 11.2018
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Consulted with businesses to supply accurate product and service information.
  • Stayed current on company offerings and industry trends.
  • Achieved or exceeded company-defined sales quotas.

Education

High School Diploma -

Clearfield High School
Clearfield, UT

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Paperwork processing
  • Building rapport
  • Multitasking and organization
  • CRM system proficiency
  • Staff education and training
  • Technical troubleshooting

Timeline

Customer Service Representative

Home Depot
02.2019 - Current

Sales Associate

JOANN Fabrics and Crafts
11.2018 - 06.2019

Sales Representative

Barlow Heating and Air
06.2016 - 11.2018

High School Diploma -

Clearfield High School

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