Laika Rene
Miami
Summary
Performance driven professional with extensive experience providing customer service, administrative and operations support in a variety of settings. Proven team leader with history of leveraging effective self-management, while providing interpersonal relationship to support the goals of organizations. Ability to resolve technical issues in initial stages and prioritize workflow to meet deadlines. Proficient in identifying and addressing problems with the sense of urgency and mediation from onset to resolution. Trilingual with fluency in English, French, and Haitian Creole. Able to learn new software.
Overview
5
5
years of professional experience
Work History
Dental Sales Coordinator
Seduction dental
Coral Gables
09.2024 - Current
- Manage daily outbound and inbound calls to prospective patients, converting leads into appointments through persuasive communication and service education.
- Promote dental services by understanding client needs and presenting customized treatment options with clarity and confidence.
- Maintain and track sales pipeline using CRM software, following up consistently to ensure high lead conversion rates.
- Collaborate with clinical staff to ensure seamless patient handoff and exceptional care coordination.
- Meet and exceed monthly sales targets while delivering a professional and positive patient experience.
Operating Room Assistant
Sunset plastic surgery
Coral gables
02.2024 - 08.2024
- Organize and sterilize OR equipment, ensuring readiness for surgeries.
- Assist surgical team to maintain safety and efficiency during procedures.
Coordinator
The Setai Hotel
Miami Beach
07.2023 - 01.2024
- Facilitated team-client meetings, ensuring timely project delivery and high quality.
- Optimized scheduling, increasing task efficiency and completion speed.
Server
Sado Mori Japanese Steak House
Tallahassee
08.2020 - 05.2022
- Orchestrated team efforts to serve food and beverages, promptly focusing on customer needs achieving a remarkable 20% increase in staff productivity.
- Used Trilingual skills to help customers that did not speak English fluently in French and Haitian Creole while taking their orders.
- Established weekly performance goals for the team to ensure alignment with Flanigan's Seafood Bar and Grill vision.
Education
Neuroscience
Florida International University
Miami05.2025
Bachelor of Science - Environmental Science
Florida State University
Tallahassee, FL05.2024
Skills
- Task Management
- Time Management
- Critical Thinking
- Organization
- Lab Reports
- Team Leadership
- Multitasking
- MS Office
- Public Speaking
- Customer Service
- POS Systems
- Team Coordination
- Problem Solving
- Symplast
- Basic Life Support
- Prevention of Medical Errors: for Healthcare Professionals
- HIV/AIDS: A Mini Course
Languages
Native, Native, Native
References
- Brian Pelc, bpelc@fsuhillel.org, (727)-515-8313
- Adrianna Hill, adrianna.hill2@aol.com, +1 (305) 305-9220
- Conqualla Bre Scott, cbs20@fsu.edu, (850)-553-1415
- MaryJane Beckworth, maryjane.beckworth@hotmail.com, (240) 491-6261
Additional Information
FSU Hillel Foundation, FSU Education Interventionists Database Administrator - Research Analyst
Timeline
Dental Sales Coordinator
Seduction dental
09.2024 - Current
Operating Room Assistant
Sunset plastic surgery
02.2024 - 08.2024
Coordinator
The Setai Hotel
07.2023 - 01.2024
Server
Sado Mori Japanese Steak House
08.2020 - 05.2022
Neuroscience
Florida International University
Bachelor of Science - Environmental Science
Florida State University