Laila Altintas
Gold Bar
Summary
I am a dynamic server with a strong work ethic and exceptional customer service skills, from Brookdale Assisted Living. I can work great in high-volume dining and food running, consistently ensuring order accuracy and guest satisfaction. Built rapport with customers and trained new staff to uphold hospitality standards. Was always committed to maintaining cleanliness and safety in all service areas.
Developed strong customer service and multitasking skills in a high-paced restaurant environment. Have the ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into a new, more diverse field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
Brookdale Assisted Living
05.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in food and beverage preparation to ensure timely delivery.
- Adapted quickly to changing customer needs and preferences during peak hours.
- Ensured compliance with health and safety regulations throughout the service area.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep the dining room and work areas clean.
- Assisted in training new hires, guiding restaurant standards, and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Gold Bar Nature Trails
05.2024 - 09.2024
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to support efficient meal service operations.
- Processed customer orders accurately using the point-of-sale system.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Science - Pre-Nursing
Everett Community College
Everett, WA12-2026
No Degree - General Studies
Sultan High School
Sultan, WA06-2026
Skills
- Exceptional customer service
- Strong work ethic
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Order accuracy
- Table bussing
- Performance improvement
- Allergy awareness
- Order management
- Beverage preparation
- Tableside etiquette
- Guest seating
- Item promotion
- Server training
Timeline
Server
Brookdale Assisted Living
05.2025 - Current
Server
Gold Bar Nature Trails
05.2024 - 09.2024
Associate of Science - Pre-Nursing
Everett Community College
No Degree - General Studies
Sultan High School