Laila Baffour
Rockaway Park
Summary
Dynamic and results-driven professional with a deep passion for real estate. Adept at thriving in high-pressure environments and maintaining composure during challenging situations. Continuously seeking opportunities to learn and grow within this field. Possesses a strong desire to excel and make a significant impact.
Overview
9
9
years of professional experience
Work History
Broker Service Representative
Contact Realty
02.2024 - Current
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Prepared contracts and related documentation according to strict standards.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Arranged for inspections and surveys of sold properties.
Recreational Assistant Management
Ocean Front Adult DayCare LLC
04.2018 - 03.2020
- Oversee day-to-day operations, ensuring safety protocols, and patient care standards
- Conducted rounds within facility to facilitate safe execution of recreation activities and monitor participation numbers.
- Support budget preparation, resources allocation and procurement of supplies
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Provide administrative support to management by managing patient data including updating records and preparing reports.
Sales Associate
Bath & Body Works
09.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
Store Associate
Five Below
08.2022 - 08.2023
- Processed retail sales in point-of-sale system and accurately handled monetary transactions
- Assisted in inventory management, including restocking shelves, conducting regular stock checks, and reporting discrepancies
Intern/Volunteer/Team Lead
Rockaway Waterfront Alliance
07.2016 - 08.2019
- Organized fundraising events and awareness campaigns to secure funding and resources for environmental projects
- Coordinated volunteer initiative, engaging local communities and encouraging part in cleanups and environmental education workshops.
- Managed logistics for eco-friendly events, resource planning and environmental impact assessments to ensure sustainability
- Completed 50+ hours of community service in beach clean-ups, dune planting, and community events
Education
BBA - Business Management
CUNY Brooklyn College
Brooklyn, NY12-2024
Skills
- Proficient in Microsoft Office Suite ( Excel, Word, PowerPoint)
- Data Analysis & Reporting Tools
- Patient Care Coordination
- Data Management & Reporting
- Excellent Communication skills
- Ethical Conduct
- Adaptability
Timeline
Sales Associate
Bath & Body Works
09.2024 - Current
Broker Service Representative
Contact Realty
02.2024 - Current
Store Associate
Five Below
08.2022 - 08.2023
Recreational Assistant Management
Ocean Front Adult DayCare LLC
04.2018 - 03.2020
Intern/Volunteer/Team Lead
Rockaway Waterfront Alliance
07.2016 - 08.2019
BBA - Business Management
CUNY Brooklyn College
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