Summary
Overview
Work History
Education
Skills
Timeline
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Laila Baffour

Rockaway Park

Summary

Dynamic and results-driven professional with a deep passion for real estate. Adept at thriving in high-pressure environments and maintaining composure during challenging situations. Continuously seeking opportunities to learn and grow within this field. Possesses a strong desire to excel and make a significant impact.

Overview

9
9
years of professional experience

Work History

Broker Service Representative

Contact Realty
02.2024 - Current
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Prepared contracts and related documentation according to strict standards.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Arranged for inspections and surveys of sold properties.

Recreational Assistant Management

Ocean Front Adult DayCare LLC
04.2018 - 03.2020
  • Oversee day-to-day operations, ensuring safety protocols, and patient care standards
  • Conducted rounds within facility to facilitate safe execution of recreation activities and monitor participation numbers.
  • Support budget preparation, resources allocation and procurement of supplies
  • Maintained order among participants and spectators to enforce conduct rules conformance.
  • Provide administrative support to management by managing patient data including updating records and preparing reports.

Sales Associate

Bath & Body Works
09.2024 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.

Store Associate

Five Below
08.2022 - 08.2023
  • Processed retail sales in point-of-sale system and accurately handled monetary transactions
  • Assisted in inventory management, including restocking shelves, conducting regular stock checks, and reporting discrepancies

Intern/Volunteer/Team Lead

Rockaway Waterfront Alliance
07.2016 - 08.2019


  • Organized fundraising events and awareness campaigns to secure funding and resources for environmental projects
  • Coordinated volunteer initiative, engaging local communities and encouraging part in cleanups and environmental education workshops.
  • Managed logistics for eco-friendly events, resource planning and environmental impact assessments to ensure sustainability
  • Completed 50+ hours of community service in beach clean-ups, dune planting, and community events

Education

BBA - Business Management

CUNY Brooklyn College
Brooklyn, NY
12-2024

Skills

  • Proficient in Microsoft Office Suite ( Excel, Word, PowerPoint)
  • Data Analysis & Reporting Tools
  • Patient Care Coordination
  • Data Management & Reporting
  • Excellent Communication skills
  • Ethical Conduct
  • Adaptability

Timeline

Sales Associate

Bath & Body Works
09.2024 - Current

Broker Service Representative

Contact Realty
02.2024 - Current

Store Associate

Five Below
08.2022 - 08.2023

Recreational Assistant Management

Ocean Front Adult DayCare LLC
04.2018 - 03.2020

Intern/Volunteer/Team Lead

Rockaway Waterfront Alliance
07.2016 - 08.2019

BBA - Business Management

CUNY Brooklyn College

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Laila Baffour