Laila Coleman
Coral Springs,FL
Summary
Responsible and very outgoing individual. Works best independently and/or with a team. Offers positive behavior and a flexible schedule. Friendly and hardworking team member. Enjoys working with sales and money handling. Very computer literate. School driven student seeking a full-time position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Atlantic Hotel & Spa
11.2024 - 09.2025
- As a Front Desk Agent at The Atlantic Hotel & Spa, I was responsible for warmly greeting guests, managing check-ins, collecting and securely handling personal information, and ensuring a consistently high level of guest satisfaction throughout their stay.
- The role required proficiency with the hotel's property management system and a strong understanding of both technical and operational procedures.
- While the position involved a wide range of responsibilities, delivering exceptional customer service remained the top priority.
Sales Associate
24k beauty supply
07.2021 - 06.2024
- This position was fairly easy also.
- I was assigned to organize the store, restock, as well as greet customers and assist with any problems they may have while making sales.
Cashier/Phones
Papa Johns
11.2019 - 01.2020
- Making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person.
- Processed cash, check and/or credit card transactions.
- Also maintain organized, safe and clean work areas.
Front Desk Receptionist / daycare worker
Fitness 1440
03.2018 - 12.2019
- I provided excellent customer service when dealing with visitors in person and when answering phone calls.
- Maintained a record of all guests and members coming to the gym.
- Handled all incoming calls and answered the enquiries made.
- Assisted the Duty Manager in maintaining the gym.
- Administered payments made by the members.
- Resolved all customer complaints.
Education
Diploma -
Suned High School
06.2021
Skills
Communication skills
Cash register
Basic Math
Microsoft Outlook
Cash handling
Money handling
Great telephone etiquette
Steady/Quick learner
Proficient in customer service
Cash register operations
Positive Problem solver
Office experience
Organizational Skills
Medical office experience
Retail sales
Microsoft Word
Typing
Sales
Food Preparation
Computer Literacy
Computer skills
Front Desk
Microsoft Office
Phone etiquette
Stocking
Food Service
Cashiering
Certification
Driver's License
Timeline
Front Desk Agent
The Atlantic Hotel & Spa
11.2024 - 09.2025
Sales Associate
24k beauty supply
07.2021 - 06.2024
Cashier/Phones
Papa Johns
11.2019 - 01.2020
Front Desk Receptionist / daycare worker
Fitness 1440
03.2018 - 12.2019
Diploma -
Suned High School