Hi, I’m
Laila B. George
Dallas,USA
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
years of professional experience
1
Certification
Work History
Walk-Ons
Host
03.2025 - Current
Job overview
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Youth World
Camp Counselor
05.2024 - 07.2024
Job overview
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Wow Wow Lemonade
Team Member
01.2022 - 01.2024
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Justice of the Peace, Dallas County
Court Clerk Intern
05.2022 - 08.2022
Job overview
- Utilized strong written and verbal communication skills to effectively convey case information to courtroom participants, promoting clear understanding of legal proceedings.
- Ensured accuracy of court records by diligently reviewing documents for errors or inconsistencies.
- Aided in the successful resolution of disputes through skillful mediation efforts between opposing parties.
- Streamlined document workflows by implementing organizational strategies that facilitated quicker access to critical materials during trials and hearings.
Education
Dillard UniversityNew Orleans, Louisiana
Freshman from Business Management-Pre-Law
12.2023
University Overview
- 2x Dean's List
- NAACP Lifetime Member
- GPA: 3.78
- Honoree of Thompson Cook Honors Program
- UNCF Scholarship Recipient
- Extracurricular Activities: Mock Trial
- Elected to Secretary for Dillard University Pre-Law Program in 2025
- Southern Baptist Convention Scholarship Recipient
- Dillard University Full Tuition Scholarship Recipient
Judge Barefoot Sanders Law Magnet At Townview
Senior
05.2023
University Overview
- National Honor Society
- Social Director of Pre-Law Moot Court team
- Link Crew Leader
- NAACP Y&C Secretary
- GPA: 3.9
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of six in the development of a Summer Pop-up Shop.
Certification
- Food Handler Certification (FHC) - State Health Departments.
- Adobe Certified in Photoshop, Illustrator, or InDesign - Adobe.
- Microsoft Excell Certified
Timeline
Host
Walk-Ons
03.2025 - Current
Camp Counselor
Youth World
05.2024 - 07.2024
Court Clerk Intern
Justice of the Peace, Dallas County
05.2022 - 08.2022
Team Member
Wow Wow Lemonade
01.2022 - 01.2024
Dillard University
Freshman from Business Management-Pre-Law
Judge Barefoot Sanders Law Magnet At Townview
Senior
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