Laila Jerkins
Summary
Communications major at Cheyney University with hands-on experience in brand representation, customer engagement, and public-facing environments. Skilled in persuasive communication, audience interaction, and fast-paced problem solving. Studying fields in marketing and public relations.
Overview
1
1
year of professional experience
Work History
Sales Associate
American Eagle & Aerie
06.2024 - 05.2025
- Represented a nationally recognized retail brand while delivering consistent, on-brand customer experiences
- Engaged customers through personalized styling recommendations, increasing sales opportunities
- Processed transactions accurately using POS systems while maintaining efficiency during high-traffic periods
- Supported visual merchandising efforts to align store presentation with brand campaigns
- Contributed to team sales goals through strong interpersonal communication and upselling techniques
Guest Services Associate
Museum of the American Revolution
09.2024 - 05.2024
- Served as a frontline representative for a high-traffic cultural institution, communicating information clearly to diverse audiences
- Managed guest flow during peak attendance events to ensure organized, positive visitor experiences
- Responded to visitor inquiries professionally, strengthening public engagement
- Collaborated with team members to maintain a welcoming and brand-consistent environment
Education
Student - Communications
Cheyney University of Pennsylvania
Skills
- Strategic Communication
- Customer & Audience Engagement l
- Brand Representation
- Public Relations Fundamentals
- Sales & Persuasive Messaging
- Social Media Awareness
- Visual Merchandising Support
- Team Collaboration
- Adaptability in Fast-Paced Environments
Timeline
Guest Services Associate
Museum of the American Revolution
09.2024 - 05.2024
Sales Associate
American Eagle & Aerie
06.2024 - 05.2025
Student - Communications
Cheyney University of Pennsylvania