Laila Montijo
Philadelphia,PA
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
, CA
07.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Unarmed Security Guard
Allied Universal
San Diego, California
04.2023 - 10.2024
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed.
Ride Operator
SeaWorld
San Diego, California
07.2023 - 09.2024
- Performed daily inspections of rides according to company guidelines.
- Performed regular tests on rides and documented results accurately.
- Resolved customer complaints in a professional manner.
- Greeted customers upon arrival at the entrance gates.
- Monitored guest behaviour while riding attractions.
Host
Applebee's Grill + Bar
El Cajon, CA
12.2021 - 05.2023
- Managed dining room layout to maximize efficiency of staff members.
- Assisted servers in seating guests by escorting them to their tables.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Education
High School Diploma -
Grossmont College
El Cajon, CASome College (No Degree) - Paralegal Studies
Community College of Philadelphia
Philadelphia, PASkills
- Customer service
- Cash Handling
- Team player mentality
- Latte art
- Stationary surveillance
- Threat Management
- Premises patrol
- CCTV Monitoring
- Crime prevention methods
- Complaint Handling
- Customer Needs Assessment
- Issue Escalation
- Guest relations
- Team collaboration
- Multitasking proficiency
- Up-selling techniques
Timeline
Barista
Starbucks
07.2024 - Current
Ride Operator
SeaWorld
07.2023 - 09.2024
Unarmed Security Guard
Allied Universal
04.2023 - 10.2024
Host
Applebee's Grill + Bar
12.2021 - 05.2023
High School Diploma -
Grossmont College
Some College (No Degree) - Paralegal Studies
Community College of Philadelphia