Laila Patten
Albuquerque,NM
Summary
A highly organized receptionist with a record in multitasking and delivering exceptional customer service. Experienced in hybrid and in-person clinical settings, as well as hospitals. Proficient in handling multiline calls, de-escalation calls, and utilizing verification and critical thinking skills for efficient operations.
Overview
2
2
years of professional experience
Work History
Receptionist
European Wax Center
09.2023 - 10.2023
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Receptionist
Mederi Life
02.2022 - 07.2023
- Answering phones, scheduling patients, verifying insurances and checking patients in.
- Processed payments and updated accounts to reflect balance changes.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Accounts Receivable
Mederi Life
02.2022 - 07.2023
- Completing EOB’s, creating invoices for clients, making bank deposits.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Analyzing customer accounts and generating monthly statements of account activity.
Sandwich Maker
SUBWAY®Restaurants
07.2021 - 08.2021
- Communicated with customer to provide menu offering details and assist with decision-making.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Education
Some College (No Degree) - Radiology
CNM
Albuquerque, NMCertificate - Phlebotomy
Phlebotomy Career Training
Michigan, NDHigh School Diploma -
La Cueva High School
Albuquerque, NM05.2022
Skills
- Customer service
- Organizational skills
- Communication skills
- Cash handling
- Time Management
- Sales
- Computer Skills
- Typing
- Medical Scheduling
- Front Desk
- Medical Office Experience
- Accounts Receivable
- Patient care (1 year)
- Data Entry
- Bookkeeping
- Scheduling
- Documentation and Reporting
- Verbal and Written Communication
- Document Management
- Multi-Line Telephone Skills
- Multitasking and Prioritization
Timeline
Receptionist
European Wax Center
09.2023 - 10.2023
Receptionist
Mederi Life
02.2022 - 07.2023
Accounts Receivable
Mederi Life
02.2022 - 07.2023
Sandwich Maker
SUBWAY®Restaurants
07.2021 - 08.2021
High School Diploma -
La Cueva High School
Some College (No Degree) - Radiology
CNM
Certificate - Phlebotomy
Phlebotomy Career Training
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