Laila Rhodes
Orange
Summary
Dynamic and results-driven professional with extensive experience in customer service and retail, notably at Longhorn Truck & Car. Proven ability in transaction handling and employee training, fostering positive relationships with customers and colleagues. Committed to maintaining high standards of service and enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Longhorn Truck & Car
Vinton
01.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped with purchases and signed customers up for rewards program.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Sonic Crew Member
Sonic Drive-In
Orange
06.2023 - 08.2023
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Server/Host
Dillons
Orange
08.2022 - 03.2023
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked food before serving it to customers.
- Trained new employees on restaurant procedures and plating techniques.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High school diploma -
West Orange-Stark High School
West Orange, TX05.2022
Skills
- Phone etiquette
- Retail math
- Restaurant experience
- Basic math
- Serving
- Retail sales
- Host/Hostess
- Customer service
- Cash register
- Serving Experience
- Communication skills
- Employee training
- Visual merchandising
- Hospitality
- Inventory restocking
- Refunds and exchanges
- Liquor regulations and compliance
- Transaction handling
- Stocking
- Cash register operation
Certification
Driver's License
Timeline
Cashier
Longhorn Truck & Car
01.2024 - Current
Sonic Crew Member
Sonic Drive-In
06.2023 - 08.2023
Server/Host
Dillons
08.2022 - 03.2023
High school diploma -
West Orange-Stark High School