Laila Rios
Wildwood,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Knowledgeable and dedicated customer service professional with experience in a fast paced retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
General Merchandise Manager
Acme Markets, Inc
Wildwood, New Jersey
05.2022 - Current
- Developed productive relationships with key account holders.
- Assessed areas of service concern and developed improvement plans.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep the store clean, adequately stocked and well-organized.
Cashier
Acme Markets, Inc
Wildwood, New Jersey
05.2019 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
File Maintenance Clerk
Acme Markets, Inc
Wildwood, New Jersey
05.2019 - Current
- Examined, categorized and sorted incoming documents.
- Maintained physical and computer-based filing systems.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Implemented improvements to file systems and procedures.
- Cleaned up files regularly by removing outdated information for archival or disposal.
Education
High School Diploma -
Wildwood High School
Wildwood, NJ06.2021
Skills
- Bagging Items
- Creative Strategies
- Handling Confidential Materials
- Cooperative Attitude
- Problem-Solving
- Complex Problem-Solving
Certification
ServSafe Certification
Timeline
General Merchandise Manager
Acme Markets, Inc
05.2022 - Current
Cashier
Acme Markets, Inc
05.2019 - Current
File Maintenance Clerk
Acme Markets, Inc
05.2019 - Current
High School Diploma -
Wildwood High School
Similar Profiles
Michelle DelfyetteMichelle Delfyette
Assistant Manager at Acme Markets, IncAssistant Manager at Acme Markets, Inc
Deborah ReardonDeborah Reardon
Produce Manager at Acme Markets, IncProduce Manager at Acme Markets, Inc
Anthony DeGregoryAnthony DeGregory
Online Personal Shopper/ Temporary Manager at Acme Markets, IncOnline Personal Shopper/ Temporary Manager at Acme Markets, Inc
April HufferApril Huffer
Cashier, Produce, Scan Team, Front End Manger at Acme Markets, IncCashier, Produce, Scan Team, Front End Manger at Acme Markets, Inc
Lucas GehringLucas Gehring
Manager at Mariners ArcadeManager at Mariners Arcade