Laila Saleh
Lawndale,CA
Summary
Dedicated community and public service professional with 14 years of experience in communications, multi-line phone systems, and documentation. Projected to obtain an MPA with an Emergency Services Management concentration by September 2024. Seeking a career change to align more with future goals. Willing to take on additional roles as needed, as proven by involvement in presentations, quality assurance, training, training
development, and recruiting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Communications Operator
Multiple Locations
10.2013 - 07.2024
- Received and prioritized public emergency and non-emergency calls in order to effectively dispatch police, fire and EMS
- Read system maps and caller information, and documented details in system
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Resolved problems, improved operations and provided exceptional service
- Trained four operators
- Recruiter, Certified Training Operator, Chairperson for Wellness Committee, Representative for Community Events, Quality Assurance Committee, Review Training Committee
- Training for Acting Supervisor
Police Cadet
El Segundo Police Department
03.2010 - 06.2013
- Parking enforcement and related traffic control duties
- Assisting with DUI checkpoints and city events
- Assisted with active shooter training
- Patrol vehicle maintenance and inventory
- Training new cadets
- Facilitated vehicle flow by managing traffic control and parking
- Carried out day-to-day duties accurately and efficiently
- Developed and maintained courteous and effective working relationships.
Shift Leader
Cold Stone Creamery
03.2006 - 03.2010
- Note: this store is now closed
- Manage store and crew members
- Train new employees
- Handle bank deposits and balancing registers
- Make ice cream and build and decorate cakes
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Enforced company policies and regulations with employees
- Regulated pricing, inventory count and supply during shift hours
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
Education
Master of Public Administration - Emergency Services Management
Columbia Southern University
Orange Beach, AL09.2024
Bachelor of Science - Criminal Justice
California State University - Long Beach
Long Beach, CA06.2013
Associate of Arts - Administration of Justice & General Education
El Camino College
Torrance, CA06.2011
High School Diploma -
West High School
Torrance, CA06.2008
Skills
- Strong attention to detail
- Fast Typing Speed
- Empathy and patience
- Radio operation
- Prioritizing Effectively
- Verbal and Written Communication
- Public Speaking
- Confidentiality
- Multi-Line Phone Systems
- Typing Proficiency
- Training and Development
- Critical Thinking
- Computer Skills
- Administrative Support Experience
Certification
- Typing: 57 WPM
- CPR/First Aid
- Peace Officer Standards and Training - Advanced Dispatch Certificate
Timeline
Communications Operator
Multiple Locations
10.2013 - 07.2024
Police Cadet
El Segundo Police Department
03.2010 - 06.2013
Shift Leader
Cold Stone Creamery
03.2006 - 03.2010
Master of Public Administration - Emergency Services Management
Columbia Southern University
Bachelor of Science - Criminal Justice
California State University - Long Beach
Associate of Arts - Administration of Justice & General Education
El Camino College
High School Diploma -
West High School
- Typing: 57 WPM
- CPR/First Aid
- Peace Officer Standards and Training - Advanced Dispatch Certificate
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