Laila Simpson
Summary
Highly-qualified Housekeeping Manager offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Thorough and reliable experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
21
21
years of professional experience
Work History
Housekeeping Manager
Holiday Inn Express Hotel Suites (Jerome Carithers
03.2021 - 07.2022
- Placed orders for housekeeping supplies and guest toiletries.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Housekeeping Manager
Comfort Inn & Suites( Timothy V
06.2016 - 03.2020
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
Housekeeper
Comfort Suites Hotel (Byron Kelly
01.2012 - 05.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Infant and Toddler Development Specialist
Early Start Learning ( Essie Backer
03.2001 - 04.2008
- Developed strong relationships with families to ensure consistent communication and continuity of care between home and program settings.
- Facilitated social interactions among infants/toddlers during group activities to promote emotional intelligence.
- Assisted colleagues in developing effective strategies for managing challenging behaviors in young children.
- Ensured compliance with all licensing regulations and program standards, maintaining a safe and nurturing environment for infants and toddlers.
- Supported the transition process for toddlers entering preschool settings through collaboration with parents, teachers, and administrators.
Education
Child Care Development
Southwest Dekalb High School
Decatur, GA2001
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Employee evaluations
- Workload prioritization
- Task assignment
Timeline
Housekeeping Manager
Holiday Inn Express Hotel Suites (Jerome Carithers
03.2021 - 07.2022
Housekeeping Manager
Comfort Inn & Suites( Timothy V
06.2016 - 03.2020
Housekeeper
Comfort Suites Hotel (Byron Kelly
01.2012 - 05.2016
Infant and Toddler Development Specialist
Early Start Learning ( Essie Backer
03.2001 - 04.2008
Child Care Development
Southwest Dekalb High School
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