Laila Smith
Downey's House
Coraopolis,PA
1
Certification
2027
years of professional experience
Dedicated personable food service professional with experience in a fast paced restaurant environment. Skilled in delivering exceptional guest experiences, cash handling, with a proven track record of training new staff to uphold service standards and improve overall team performance
Work History
Server
1 Year 7 Months- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Assisted in training new servers on menu offerings and restaurant procedures.
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Certified Nursing Assistant
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported nursing staff in maintaining a clean and safe environment for residents.
- Provided emotional support and companionship to enhance resident well-being.
- Collaborated with interdisciplinary team members to develop individualized care plans.
- Trained new staff on protocols for patient care and safety procedures.
Education
Bachelor of Science - Biology
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Food running
Team collaboration
Certification
- RAMP Training
- CPR Certified
Timeline
Server
Downey's House
02.2025 - 09.2026Read More
Certified Nursing Assistant
Elk Haven Nursing Home
2023 - 2024Read More
University of Pittsburgh
Bachelor of Science from Biology
Read More