Laila Stribling
Papa Johns
Kennesaw,GA
6
years of professional experience
Dependable and detail-oriented professional with customer service experience in a fast-paced environment and current college coursework at Chattahoochee Technical College. Experienced with computerized systems, accurate data entry, payment processing, customer communication, and multi-tasking. Quick to learn new software and procedures, seeking an entry-level Administrative Assistant, Data Entry, or Office Support position.
Work History
Assistant General Manager
4 Years 1 Month- Managed inventory levels, ensuring timely stock replenishment and waste reduction.
- Implemented customer feedback processes to improve satisfaction ratings and service delivery.
- Supported staff training initiatives to enhance team performance and service quality.
- Assisted in daily operations to ensure smooth restaurant functioning.
- Coordinated scheduling efforts to optimize labor efficiency and coverage during peak hours.
- Assisted in maintaining compliance with health and safety regulations for food handling standards.
- Contributed to promotional campaigns to drive sales growth and community engagement.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Shift Leader
6 Months- Implemented training programs that enhanced team efficiency and improved customer satisfaction scores.
- Supervised team performance to ensure adherence to operational standards and service excellence.
- Trained new employees on pizza preparation, customer service protocols, and safety procedures.
- Managed inventory levels and coordinated order placements to minimize waste and maintain supply flow.
- Monitored food quality and presentation, ensuring compliance with health regulations and brand standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Team Member
1 Year 3 Months- Delivered exceptional customer service by efficiently addressing inquiries and resolving complaints.
- Collaborated with team members to ensure timely preparation and delivery of food orders.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Assisted in training new employees on operational procedures and safety practices.
- Engaged with customers to promote specials and upsell products, boosting overall sales performance.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Lifeguard
4 Months- Responded to emergencies with swift, skilled first aid and rescue techniques.
- Monitored pool areas to ensure safety and compliance with health regulations.
- Educated patrons on water safety practices and proper pool behavior.
- Conducted regular inspections of pool facilities and equipment for maintenance needs.
- Implemented strategies to enhance team communication during high-pressure situations.
- Developed and maintained positive relationships with patrons to promote a safe environment.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
Education
Radiography Technician - Health Sciences
- 3.7 GPA
- HOPE Scholarship Recipient
High School Diploma
- Honor Roll Fall 2018 - Spring 2022
- 3.8 GPA
- Extracurricular Activities: Varsity Swim Team
- Completed AP course in English Literature and Composition
- Capstone Project: Senior AP Literature Capstone Project, Student Researcher and Presenter, Completed a comprehensive research project that included conducting research, writing an analytical paper, creating a visual diagram, composing an original poem, and developing and presenting a PowerPoint presentation.
Skills
Operations management
Inventory control
Staff management
Employee scheduling
Budget control
Revenue analysis
Sales strategy
Customer retention
Operations oversight
Staff development
Training expertise
Leadership skills
Vendor management
Timeline
Assistant General Manager
Papa Johns
07.2022 - CurrentRead More
Shift Leader
Papa Johns
01.2022 - 07.2022Read More
Team Member
Papa Johns
10.2020 - 01.2022Read More
Lifeguard
American Pool Management
05.2020 - 09.2020Read More
Chattahoochee Technical College
Radiography Technician from Health Sciences
Read More
North Paulding High School
High School Diploma
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