Lailah Guerrero
Hollister,CA
Summary
Punctual and honest worker with solid background fast pace environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. A leader with strong communication, interpersonal and planning abilities.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
El Pueblo Market
03.2021 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
Cook/Cashier
Marshalls Market
02.2018 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Watsonville High School
Watsonville, CA06.2021
Skills
- Cycle Counts
- Billing and Payment Processing
- Money Handling
- Cooperative Attitude
- Persuasive Negotiations
- Merchandise Stocking
- Equipment Management
- Adaptable and Flexible
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
El Pueblo Market
03.2021 - Current
Cook/Cashier
Marshalls Market
02.2018 - 02.2021
High School Diploma -
Watsonville High School
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