Lailah Hutton
Wellington,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
2021
Hello Nails
Wellington , FL
01.2022 - Current
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Updated and recorded customer or client information to maintain accounts.
Manager
Tropical Smoothie
West Palm Beach, FL
02.2023 - 01.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Cosmetology
South Tech Academy
Boynton Beach, FL05-2023
Some College (No Degree) - Phlebotomy
Palm Beach State College
Lake Worth, FLSkills
- Quality Assurance
- Store Organization
- Staff Management
- Customer Service
- Workflow Coordination
- Call Reception
- Greeting And Seating Clients
- Appointment Setting
- Payment Collection
Timeline
Manager
Tropical Smoothie
02.2023 - 01.2024
2021
Hello Nails
01.2022 - Current
Cosmetology
South Tech Academy
Some College (No Degree) - Phlebotomy
Palm Beach State College