Laina Kaczor

• Efficiently oversaw 6+ table sections, delivering seamless multi-course service, precise timing, and elevated guest experiences in a fast-paced fine-dining setting.

• Deliver high-touch, detail-oriented guest service in a high-volume upscale diningenvironment, strengthening repeat clientele and satisfaction.
• Drive revenue growth through strategic upselling, wine pairing guidance, andcomprehensive menu knowledge.
• Trained new team members by relaying information on company procedures and safety requirements.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Supported high-end corporate and private guest events, delivering attentive service and maintaining fine-dining standards throughout each function.

• Accurately took and processed customer orders using POS systems.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items and features.
• Assisted in special events, contributing to restaurant's reputation for hosting.
• Helped customers with dietary restrictions, allergies.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

• Delivered elevated dining experiences for high-volume service, consistently maintaining exceptional guest satisfaction and positive feedback.
• Expertly guided guests through menu and wine selections, increasing average check totals and wine club engagement.
• Maintained deep knowledge of seasonal menus, wine pairings, and promotions to enhance the overall guest experience.