Laine McCarthy
Austin,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Account Manager
Dell Technologies
09.2019 - Current
- Experience in managing multiple different Tier One Commercial account sets ranging from Healthcare, Public, to Corporate within the Pacific Northwest Territory
- ISR of the Quarter Nominee, OTC recognition twice
- Over-attained at 108% 2HFY20, 118% 2HFY21, 109% 1HFY22, 107% 1HFY23, 111% 2HFY23
- Experience in building account plans to maximize cross-sell opportunities
- Complete leads, calls, manage pipeline, drive sales, manage customer relationship, quoting, order processing, and maintain Premier Pages
- Work collaboratively with my extended Specialists to provide the best solutions ranging from Client, Enterprise, Server, Software and Services.
Server/Trainer
FD Grill House
05.2017 - 04.2019
- Created and maintained relationships with both regular and new customers by providing an optimal guest experience
- Trained new servers on service expectations, proper food handling, as well as restaurant policies
- Resolved issues with customers promptly and ensured overall guest satisfaction
- Delivered exceptional and prompt service.
Education
Bachelor of Arts in Communication with a Minor in Business -
Texas A&M University
College Station, Texas05.2019
Skills
- Objection Handling
- Value Propositions
- Sales Development
- Sales Forecasting
- Goal Oriented
- Client Relationship Management
- Strategic Account Planning
Professional Organizations
- Dell Sales Academy Ambassador, Member, 08/01/21, Present
- TAMU Student Communication Association, Member, 08/01/17, 05/01/19
Timeline
Account Manager
Dell Technologies
09.2019 - Current
Server/Trainer
FD Grill House
05.2017 - 04.2019
Bachelor of Arts in Communication with a Minor in Business -
Texas A&M University