Lainey Hebert
Texas City,TX
Summary
Studio management professional with strong track record in overseeing daily operations, team leadership, and project coordination. Proven ability to drive performance and improve efficiency through effective collaboration and strategic planning. Adept at navigating changing priorities while ensuring high-quality outcomes. Skilled in resource management, scheduling, and fostering positive work environment. Detail-oriented and customer-focused with extensive experience in managing member services, resolving inquiries, and streamlining operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Studio Manager
Orangetheory Fitness
07.2024 - Current
- Lead studio operations, including managing schedules, resolving member inquiries, and ensuring compliance with policies
- Act as the primary contact for member-related concerns, providing timely resolutions and detailed policy explanations
- Maintain accurate records of memberships, transactions, and client correspondence using [specific software]
Studio Manager / Head Coach
Orangetheory Fitness
08.2021 - 07.2024
- Supported clients in understanding membership benefits and policies, ensuring transparency and satisfaction
- Oversaw administrative tasks, including payroll, scheduling, and benefit-related inquiries for staff
- Developed and implemented strategies to improve operational efficiency and member engagement
Assistant Studio Manager / Fitness Coach
Orangetheory Fitness
06.2019 - 10.2021
- Collaborated with management to handle member inquiries, particularly those related to billing and benefits
- Ensured the accuracy of member accounts and resolved discrepancies in a timely manner
- Trained and supported staff on company policies and procedures related to member benefits
Sales Associate / Fitness Coach
Orangetheory Fitness
07.2018 - 06.2019
- Delivered exceptional customer service by assisting clients with membership options and benefit details
- Handled billing adjustments and account updates, ensuring accuracy and member satisfaction
Sales Associate
Orangetheory Fitness
12.2017 - 07.2018
- Assisted in onboarding new members by explaining benefit packages and membership options
- Maintained accurate records of transactions and member data, ensuring adherence to company policies
Education
B.S. - Kinesiology, Psychology
Texas Lutheran University
Seguin, TX12.2017
Skills
- Administration & Documentation
- Exceptional Customer Service & Support
- Policy Explanation & Communication
- Problem Solving & Conflict Resolution
- Staff Management & Scheduling
- Spreadsheet Organization & Reporting
- CRM & POS Systems Proficiency
- Goal Setting & Achievement
- Benefits explanation
Certification
- CPR/AED Certified
- ACE Certified Personal Trainer
Languages
English
Full Professional
Timeline
Studio Manager
Orangetheory Fitness
07.2024 - Current
Studio Manager / Head Coach
Orangetheory Fitness
08.2021 - 07.2024
Assistant Studio Manager / Fitness Coach
Orangetheory Fitness
06.2019 - 10.2021
Sales Associate / Fitness Coach
Orangetheory Fitness
07.2018 - 06.2019
Sales Associate
Orangetheory Fitness
12.2017 - 07.2018
- CPR/AED Certified
- ACE Certified Personal Trainer
B.S. - Kinesiology, Psychology
Texas Lutheran University
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