Lainey Stacks
Stow,OHIO
Summary
Operations Manager at Loud & Clear Music School, who establishes customer service and team leadership. Proficient in implementing policies that enhance client satisfaction. Adept at problem-solving and fostering relationships, driving continuous improvements to the organization.
Overview
6
6
years of professional experience
Work History
Operations Manager/Administrative Assistant
Loud & Clear Music School
Cuyahoga Falls, OH
09.2021 - Current
- Analyzed and reported on key performance metrics.
- Processed and handled billing, scheduling, and monetary tasks that comply with our policy.
- Developed and implemented strategies to help develop better customer satisfaction.
- Established relationships with parents and students.
- Handled organizing and creating annual recitals at anther location.
- Handled daily administrative tasks. I.E. phone handling, email correspondence, cleaning, and organizing files.
Administrative Support
Mark A Smith MD
Akron, OH
09.2020 - 12.2023
- Maintained current and accurate medical records for patients.
- Handled confidential materials.
- Entered in data for computer system.
- Preformed daily administrative tasks and support for head receptionist.
Sales Associate
Jean and Lou LLC
Cuyahoga Falls, OH
09.2020 - 09.2022
- Organized racks and shelves to maintain cleanliness, engage customers, and new merchandise.
- Handled cash transactions efficiently whether online or in-person transactions.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds accordingly.
- Prepared merchandise for sales floor by pricing or tagging.
Associate
Sweet Frog
Stow, OH
02.2020 - 12.2020
- Prepared food for toppings table in a timely manner.
- Worked with team members to effectively manage customers simultaneously.
- Performed daily tasks for morning and night shifts.
Education
Psychology
Southern New Hampshire University
Hooksett, NHCriminal Justice
Stark State College
Canton, OHHigh School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05.2021
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Policies and procedures implementation
- Client relationships
- Schedule management
- Continuous improvements
- Multi-Tasking
Timeline
Operations Manager/Administrative Assistant
Loud & Clear Music School
09.2021 - Current
Administrative Support
Mark A Smith MD
09.2020 - 12.2023
Sales Associate
Jean and Lou LLC
09.2020 - 09.2022
Associate
Sweet Frog
02.2020 - 12.2020
Psychology
Southern New Hampshire University
Criminal Justice
Stark State College
High School Diploma -
Cuyahoga Falls High School