Lainie J. Rank
St. Mary’s,OH
Summary
I am a hard worker who is skilled in problem-solving and time management. I take initiative and get things done on my own as well as with others, I catch on quickly and work hard to continuously learn new skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Accounts Representative
Eagle Loan
Lima, Ohio
07.2025 - Current
- Managed customer inquiries and resolved issues promptly.
- Processed loan applications and verified customer information efficiently.
- Educated clients about financial products and services available.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance customer service processes.
- Conducted follow-ups with clients to ensure satisfaction and retention.
- Resolved customer complaints in a timely manner.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Responded quickly to customer inquiries via phone or email.
- Managed accounts receivable including collections from delinquent accounts.
- Actively participated in weekly team meetings to discuss progress on projects.
- Processed orders promptly according to established procedures.
- Provided excellent customer service to ensure client satisfaction.
- Utilized CRM software to track leads and manage client relationships.
Sub-Assembly Light Wire Harness
Crown Equipment Corp.
Minster, OH
05.2021 - 07.2025
- At Crown Equipment Corp., I was tasked to create wire harnesses either independently or working with several others.
- I was taught to work fast, efficient & timely.
- When creating the wire harnesses, I would follow the component specific instructions to properly assemble each harness.
- I would perform quality inspections on each harness.
- I learned various assembly procedures and always kept my area clean and organized.
Crew Trainer-Member
McDonald’s
St. Mary’s, OH
05.2019 - 04.2021
- After my transition to the St. Mary’s location was final, I learned food preparation, custodial services and quality control.
- I was selected to be a crew trainer and have successfully trained several employees over my last 22 months.
- In the last few months I have been a store opener when needed.
Crew Member
McDonald’s
Coldwater, OH
06.2018 - 05.2019
- My position with McDonalds first started with greeting customers and taking their orders.
- After several weeks I was introduced to the cashier position (window) where I simultaneously handle money, drive thru orders and several little tasks.
- Before moving to St. Mary’s, I learned McCafe drinks and order assembly.
Education
Dayton school of medical massage
Lima, OH05.2024
Highschool Diploma -
Firefly Academy
St. Mary’s, Ohio07.2020
Skills
- Leadership
- Time Management
- Dependable
- Assertive
- Problem Solver
- Dedicated
- Reliable
- Goal oriented
Affiliations
American Massage Therapy Association (AMAT), 06/13/23, student
References
- Dillon Miller, (419) 204-5484, Dillon.henning26@gmail.com, Coworker of 5 years, 45885
- Tristen Price, (567) 356-9107, Tristenprice@gmail.com, Coworker of 5 years, 45885
- Adrianna Crosby, (567) 279-3754, Adrianna.crosby@gmail.com, Coworker of 5 years, 45885
- Andrea Tipton, (937) 935-9710, Andreatition@gmail.com, Coworker of 2 years, 45865
- Breyanna Kessler, (937) 867-7589, breyannakessler@gmail.com, Coworker of 6 months, 45885
Timeline
Accounts Representative
Eagle Loan
07.2025 - Current
Sub-Assembly Light Wire Harness
Crown Equipment Corp.
05.2021 - 07.2025
Crew Trainer-Member
McDonald’s
05.2019 - 04.2021
Crew Member
McDonald’s
06.2018 - 05.2019
Dayton school of medical massage
Highschool Diploma -
Firefly Academy
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