Lainie Smith
Cincinnati,OH
Overview
15
15
years of professional experience
Work History
General Manager
Crowley's Irish Pub
Cincinnati, OH
04.2013 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed employee reviews, training, and schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep bar equipment operational.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Purchased adequate quantities of beverages, equipment, and supplies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Custom Framing Manager
Michaels Arts And Crafts
Loveland, OH
08.2008 - 11.2013
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Loveland High School
Loveland, OHSkills
- Market Analysis
- Program Development
- Staff Development
- Profit and Loss Accountability
- Staff Training
- Total Quality Management
- Safety Assurance
- Menu Planning
- Vendor Negotiations
- Employee Scheduling
- Profit and Loss
- Purchasing and Planning
Timeline
General Manager
Crowley's Irish Pub
04.2013 - Current
Custom Framing Manager
Michaels Arts And Crafts
08.2008 - 11.2013
High School Diploma -
Loveland High School