Laisa Lillie
Kenosha,WI
Summary
Driven assistant manager with a proven track record at Rogan's Shoes, enhancing customer satisfaction and streamlining operations. Skilled in money handling and fostering strong customer relations, I excel in motivating teams and leveraging bilingual abilities to surpass goals. Achieved significant improvements in financial accuracy and customer service quality, demonstrating a commitment to excellence and results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rogan's Shoes
Kenosha, WI
05.2012 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized store environment to enhance the customer experience.
- Develop strong working relationships with staff, fostering a positive work environment.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Schedule staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Sales Associate
Rogan's Shoes
Kenosha, WI
05.2008 - 05.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Cosmetology
The Salon Professional Academy
Kenosha, WI01.2026
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Employee Scheduling
- Customer Service
- Active Listening
- Good Judgment
- Excellent Communication
- Policy Enforcement
- Bilingual
Languages
Spanish
Native or Bilingual
References
- Bethany Cummings (cummingstspa@outlook.com)
- April Fees (feestspa@outlook.com)
Certification
- Borboleta Classic+Volume Eyelash Extensions
- Perfect Attendance
- Get Started With Dermalogica
- Dermalogica Clear: Elevating Customer Experience
Timeline
Assistant Manager
Rogan's Shoes
05.2012 - Current
Sales Associate
Rogan's Shoes
05.2008 - 05.2012
Cosmetology
The Salon Professional Academy