LAISA LOPEZ
Las Vegas,NV
Summary
Hardworking hostess offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Ambitious, career-focused job seeker, anxious to obtain an entry-level hostess position to help launch career while achieving company goals. Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Dee for Dentist
Henderson, NV
10.2023 - Current
- Educated patients on proper oral health care instructions and preventive measures.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Provided support with front office duties such as photocopying documents or scanning files.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Verified patient's eligibility for benefits under various insurance plans.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Processed referrals to specialists when required by the dentist.
- Prepared correspondence letters for insurance companies related to claims processing.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Hostess
Yard House
Las Vegas, NV
08.2022 - 09.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Babysitter
Self Employed Services
Las Vegas, NV
03.2021 - 07.2022
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Enforced rules to teach good manners and maintain safe environment.
- Read stories and played alphabet games to promote early literacy.
- Balanced schedules to promote optimal rest, play and educational periods.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06.2019
Skills
- Seating Assignment Preparation
- Menu Memorization
- Large Party Preparation
- Team Player
- Flexible and Adaptable
- Warm and Welcoming
- Reliable and Trustworthy
- Highly Organized
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dental Receptionist
Dee for Dentist
10.2023 - Current
Hostess
Yard House
08.2022 - 09.2023
Babysitter
Self Employed Services
03.2021 - 07.2022
High School Diploma -
Cimarron Memorial High School