LAISA LOPEZ
IHOP
LASVEGAS
2
Languages
4
years of professional experience
Highly organized food service and dental reception professional with a proven track record of fostering positive guest relations. Excels in team collaboration, effectively managing multiple tasks while ensuring a clean and inviting environment for customers.
Work History
Host
1 Year 2 Months- Handled guest inquiries and complaints professionally, enhancing customer relations and loyalty.
- Assisted in managing waitlists during peak hours, streamlining guest flow and minimizing wait times.
- Collaborated with management to implement new seating strategies, improving table turnover rates during busy periods.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Server
1 Year 4 Months- Provided exceptional customer service in a fast-paced dining environment.
- Took food and beverage orders accurately from guests.
- Delivered meals and beverages promptly to tables and guests.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Dental Receptionist
1 Year 6 Months- Educated patients on proper oral health care instructions and preventive measures.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Verified patient's eligibility for benefits under various insurance plans.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Prepared correspondence letters for insurance companies related to claims processing.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Hostess/Food Runner
1 Year 1 Month- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Delivered food promptly to tables, ensuring accurate order fulfillment.
Education
High School Diploma
Skills
Seating Assignment Preparation
Menu Memorization
Food preparation
Team Player
Flexible and Adaptable
Warm and Welcoming
Reliable and Trustworthy
Highly Organized
Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Host
Bellagio Hotel and Casino
06.2025 - CurrentRead More
Server
IHOP
04.2025 - CurrentRead More
Dental Receptionist
Dee for Dentist
10.2023 - 04.2025Read More
Hostess/Food Runner
Yard House
08.2022 - 09.2023Read More
Cimarron Memorial High School
High School Diploma
Read More