Laisha Gonzalez
Indianapolis,IN
Summary
Dynamic barista with expertise in beverage preparation and customer service, honed at Dunkin’ Donuts. Skilled in espresso machine operation and fostering positive customer interactions. Proven ability to thrive in fast-paced environments, enhancing sales by 20% through personalized recommendations. Committed to maintaining cleanliness standards and delivering exceptional service. Fluent in language, adaptable, and eager to learn.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin’ Donuts
04.2022 - Current
- Crafted and served diverse coffee beverages to enhance customer satisfaction.
- Oversaw operation of espresso machines and grinders to guarantee superior beverage quality.
- Ensured cleanliness and organization of workstations to uphold health standards.
- Facilitated training sessions for new team members on coffee preparation and customer service protocols.
- Oversaw cash register transactions to ensure accuracy and efficiency in service delivery.
- Facilitated collaboration among team members to optimize operational efficiency during peak hours.
- Cultivated customer relationships to deliver tailored recommendations and elevate overall experience.
- Oversaw inventory management, ensuring timely restocking of supplies to maintain operational efficiency.
- Ensured workspace cleanliness and organization to enhance productivity and safety.
- Fostered a welcoming atmosphere by greeting customers warmly and addressing needs promptly.
- Cultivated positive customer interactions during peak periods to enhance overall experience.
- Fostered a positive team environment by facilitating effective communication and collaboration among colleagues.
- Sanitized and maintained cleanliness of counters, machines, utensils, and seating areas daily.
- Optimized time management to balance front-of-house and back-of-house responsibilities during peak periods.
- Managed line control and crowd management through prompt and efficient service delivery.
- Managed customer complaints with professionalism, ensuring prompt resolution of issues.
- Ensured consistent attendance and punctuality to support team operations
- Managed maintenance and operation of espresso machines, blenders, commercial coffee brewers, coffee pots, and related equipment.
- Analyzed customer requests and crafted personalized beverage options to enhance sales performance.
- Managed operation of espresso machines and commercial coffee brewers to ensure high-quality beverage preparation.
- Crafted and delivered brand-specific café beverages, prioritizing speed, quality, and consistency.
- Facilitated training for new employees, imparting knowledge and expertise in coffees, teas, and merchandise.
- Elevated customer satisfaction by expertly preparing and serving premium beverages.
- Crafted diverse selections of hot and cold beverages during shifts, ensuring high-quality standards.
- Facilitated training for new team members through positive reinforcement and respectful coaching techniques.
- Instructed customers on coffee offerings to maximize upselling potential
- Facilitated training initiatives for new hires, imparting expertise in coffee-making techniques and customer service standards.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Crispus Attucke
Indianapolis, INSkills
- Customer service
- Beverage preparation
- Espresso machine operation
- Cash register management
- Time management
- Cleanliness standards
- Fast-paced environment adaptability
- Coffee knowledge
- Friendly and outgoing
- Problem-solving
- Order taking
- Menu memorization
- Coffee expertise
- Latte art
- FLUENT IN LANGUAGE
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Dunkin’ Donuts
04.2022 - Current
High School Diploma -
Crispus Attucke