Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Laisha Rascon Bencomo

Sioux City

Summary

Dedicated customer service professional with strong employee training and conflict resolution skills. Committed to enhancing team performance and ensuring high-quality service delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Trainer

Scooter's Coffee
Council Bluffs
04.2024 - 08.2025
  • Trained new baristas.
  • Helped lead shifts when the manager wasn't on shift.
  • Helped retrain older employees to make sure everyone was on track.

Host

Isla del Mar Restaurant
Omaha
05.2021 - 10.2021
  • Greeted and seated guests upon arrival.
  • Managed and organized tables.
  • Took orders over the phone.

Education

Bachelor - Political Science

Morningside University
Sioux City, IA
05-2028

Associate of Arts - General Studies

Iowa Western Community College
Council Bluffs, IA
05-2025

High School Diploma -

Thomas Jefferson High School
Council Bluffs, IA
05-2025

Skills

  • Customer service
  • Employee training
  • Research skills
  • Public speaking
  • Team collaboration

Affiliations

  • Was on a dance team my whole high school career and was a captain my senior year proving I have leadership skills.
  • I am on a college dance team now which shows my hard work and determination.

Accomplishments

  • Graduated high school with an honors diploma, while simultaneously earning my Associate of Arts.
  • Got promoted from barista to certified trainer within a month of working at my past job.

Certification

  • Seal of biliteracy in Spanish for the state of Iowa.

Languages

Spanish
Native/ Bilingual

Timeline

Certified Trainer

Scooter's Coffee
04.2024 - 08.2025

Host

Isla del Mar Restaurant
05.2021 - 10.2021

Bachelor - Political Science

Morningside University

Associate of Arts - General Studies

Iowa Western Community College

High School Diploma -

Thomas Jefferson High School

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