Laisha Salgado
Las Vegas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Collector 1
Hilton Grand Vacations
Las Vegas, NV
04.2023 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
HOUSEKEEPING DISPATCHER
Travel & Leisure
Las Vegas, NV
11.2021 - 02.2022
- Answered the phone and dispatched guest requests to housekeeping staff
- Monitored resort room status, updating as needed
- Communicate readiness of rooms to front desk and management
FRONT DESK AGENT
Travel & Leisure
Las Vegas, NV
04.2021 - 11.2021
- Checking guests in/out of resort rooms
- Resolve guest issues and complaints
- Ran amenity requests to rooms
VERIFICATIONS SPECIALIST
01.2020 - 01.2020
- Verified client information to be added into debt relief program lowered, moved, skipped payments per clients requests and program policies
- Added debt into program based on program requirements and qualifications
CALL CENTER RESERVATIONS AGENT
MGM Resorts International
Las Vegas, NV
09.2018 - 01.2020
- Booked rooms, show tickets, and dining reservations
- Upsold on Show tickets and rooms
- Signed up guests for MGM rewards membership
SALES ADMIN COORDNIATOR
Worldmark by Wyndham
01.2014 - 01.2017
- Handed out promised gifts to guests after a timeshare presentation
- Cash Handling experience
- Kept track of inventory given to guests
Education
High School Diploma -
Palo Verde High School
Las Vegas, NV06.2012
Skills
- Patience
- Time Management
- Multi-tasking
- Project Management Skills
- Computer Literacy (Word,Excel,Powerpoint)
- Problem Solving
- Strong Communication
- Great attention to detail
Timeline
Collector 1
Hilton Grand Vacations
04.2023 - Current
HOUSEKEEPING DISPATCHER
Travel & Leisure
11.2021 - 02.2022
FRONT DESK AGENT
Travel & Leisure
04.2021 - 11.2021
VERIFICATIONS SPECIALIST
01.2020 - 01.2020
CALL CENTER RESERVATIONS AGENT
MGM Resorts International
09.2018 - 01.2020
SALES ADMIN COORDNIATOR
Worldmark by Wyndham
01.2014 - 01.2017
High School Diploma -
Palo Verde High School