Summary
Overview
Work History
Education
Skills
Timeline
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Laisha Salgado

Las Vegas

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Collector 1

Hilton Grand Vacations
04.2023 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained high volume of calls and met demands of busy and productive group.

HOUSEKEEPING DISPATCHER

Travel & Leisure
11.2021 - 02.2022
  • Answered the phone and dispatched guest requests to housekeeping staff
  • Monitored resort room status, updating as needed
  • Communicate readiness of rooms to front desk and management

FRONT DESK AGENT

Travel & Leisure
04.2021 - 11.2021
  • Checking guests in/out of resort rooms
  • Resolve guest issues and complaints
  • Ran amenity requests to rooms


VERIFICATIONS SPECIALIST

01.2020 - 01.2020
  • Verified client information to be added into debt relief program lowered, moved, skipped payments per clients requests and program policies
  • Added debt into program based on program requirements and qualifications

CALL CENTER RESERVATIONS AGENT

MGM Resorts International
09.2018 - 01.2020
  • Booked rooms, show tickets, and dining reservations
  • Upsold on Show tickets and rooms
  • Signed up guests for MGM rewards membership

SALES ADMIN COORDNIATOR

Worldmark by Wyndham
01.2014 - 01.2017
  • Handed out promised gifts to guests after a timeshare presentation
  • Cash Handling experience
  • Kept track of inventory given to guests

Education

High School Diploma -

Palo Verde High School
Las Vegas, NV
06.2012

Skills

  • Patience
  • Time Management
  • Multi-tasking
  • Project Management Skills
  • Computer Literacy (Word,Excel,Powerpoint)
  • Problem Solving
  • Strong Communication
  • Great attention to detail

Timeline

Collector 1

Hilton Grand Vacations
04.2023 - Current

HOUSEKEEPING DISPATCHER

Travel & Leisure
11.2021 - 02.2022

FRONT DESK AGENT

Travel & Leisure
04.2021 - 11.2021

VERIFICATIONS SPECIALIST

01.2020 - 01.2020

CALL CENTER RESERVATIONS AGENT

MGM Resorts International
09.2018 - 01.2020

SALES ADMIN COORDNIATOR

Worldmark by Wyndham
01.2014 - 01.2017

High School Diploma -

Palo Verde High School

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Laisha Salgado