Laiya Philogene
Atlanta,GA
Summary
Energetically contributed to Shoprite Supermarkets, The Children's Place, and Chick-fil-A by enhancing customer satisfaction and streamlining checkout processes. Leveraged strong work ethic and problem-solving abilities to maintain high cleanliness standards and efficiently manage cash transactions. Excelled in building relationships and boosting sales, showcasing exceptional customer service and POS system proficiency.
Overview
2
2
years of professional experience
Work History
Cashier
Shoprite Of Linden
11.2022 - 08.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Associate
The Children's Place
07.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Front of House Employee
Chick-fil-A
08.2021 - 06.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
Bachelor of Arts - Psychology
Clark Atlanta University
Atlanta, GA05.2027
High School Diploma -
Rahway High School
Rahway, NJ06.2023
Skills
Customer Service
Customer Assistance
Work Ethics and Integrity
Patience and Empathy
Conflict Resolution
Cash handling and management
Positive demeanor
Cleaning and organization
POS System Operation
School Organizations
- Women of CAU
- National Council of Negro Women (NCNW)
- Progressive Colligate of Black Leaders (PCBL)
Timeline
Cashier
Shoprite Of Linden
11.2022 - 08.2023
Sales Associate
The Children's Place
07.2022 - 10.2022
Front of House Employee
Chick-fil-A
08.2021 - 06.2022
Bachelor of Arts - Psychology
Clark Atlanta University
High School Diploma -
Rahway High School