LAIZ LIMA
New Orleans,LA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Creole Cuisine Restaurant. Proven ability to management experience with training that adapts with controlling a large work environment. Skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings.
Overview
4
4
Languages
1
1
Certification
6
6
years of professional experience
Work History
Lead Bartender/Trainer
Creole Cuisine Restaurant
New Orleans, LA
09.2025 - Current
- Trained bartenders on cocktail recipes, POS accuracy, and service standards.
- Enforced responsible alcohol service and compliance with safety procedures.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Crafted classic and signature cocktails with consistent recipes and presentation standards.
Computer Technician Assistant
Good Value Computer
London, UK
11.2024 - 02.2025
- Assisted technical support to clients in troubleshooting hardware and software issues through phone and in-person consultations.
- Conducted routine maintenance and upgrades on computer systems and peripherals.
- Documented repair processes and maintained accurate service records for client interactions.
- Safeguarded sensitive information by adhering to strict data privacy regulations during hardware repairs or data recovery efforts.
Manager
WaXed
Baton Rouge, LA
12.2023 - 08.2024
- Managed daily operations, Coordinated team activities, and implemented process improvements, resulting in streamlined operational procedures.
- Trained new staff on operational protocols and safety regulations.
- Resolved customer inquiries promptly, fostering positive client relationships.
- Utilized scheduling software to efficiently allocate resources and manage staff availability.
Certified Interpreter
CyraCom Language Solutions
Tampa, FL
04.2021 - 09.2022
- Provided real-time, accurate interpretation between clients and professionals across medical, legal, immigration, and other settings, including phone and video interpretation.
- Maintained the original message's meaning, tone, context, and emotion while applying cultural sensitivity and professional interpretation standards.
- Supported high-pressure and crisis situations by communicating information clearly and efficiently while maintaining composure and accuracy.
- Collaborated with professionals and fellow interpreters to clarify client needs, ensure consistent communication, and support effective service delivery.
Education
No Degree - English Language And Literature
Delgado
New OrleansHigh School Diploma - undefined
Warren Easton
New Orleans05.2015
Skills
Management
Customer Service
Professional appearance
Cleanliness standards
Payroll & Schedule
Compliance Standards
Food Sales and Promotion
Certification
Certified Interpreter, CPR Trained
Languages
French
Elementary
Spanish
Professional Working
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Bartender/Trainer
Creole Cuisine Restaurant
09.2025 - Current
Computer Technician Assistant
Good Value Computer
11.2024 - 02.2025
Manager
WaXed
12.2023 - 08.2024
Certified Interpreter
CyraCom Language Solutions
04.2021 - 09.2022
High School Diploma - undefined
Warren Easton
No Degree - English Language And Literature
Delgado