Laiza Munoz
Rio Grande City,TX
Summary
Dynamic Assistant Manager at Wendy's with proven expertise in customer service and team leadership. Enhanced sales through strategic merchandising and effective promotions. Skilled in money handling and staff training, fostering a collaborative environment that drives performance and customer satisfaction. Committed to maintaining operational excellence and a positive shopping experience.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Wendy's
01.2023 - 11.2024
- Assisted in daily operations, ensuring efficient workflow and adherence to company standards.
- Supported team members by providing guidance on routine tasks and responsibilities.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Handled cash management tasks, including drawer reconciliation, bank deposits, and monitoring financial accuracy.
- Increased sales through effective merchandising strategies and targeted promotions.
Cashier
Cookshack
06.2022 - 10.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experience and resolve inquiries.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Grulla High School
Rio Grande City, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff management
- Staff training and development
- Customer relations
Accomplishments
- Supervised team of 8 staff members.
- Improved Cash Handling Accuracy
- Boosted Customer Satisfaction
- Maintained High Standards
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Wendy's
01.2023 - 11.2024
Cashier
Cookshack
06.2022 - 10.2022
High School Diploma -
Grulla High School