Lajadia Jones

• Answered phone calls for new and existing customers

• Took payments over the phone

• Processed title loan applications

• Placed Outbound calls to collect payments

• Answered phone calls for Medicare and Affordable Health Care Act Recipients
• Explained insurance benefits and assisted with selecting plans
• Applied customers for health coverage
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.