LAJAÉ FULLER
Independence,MO
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and consistently focuses on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals. Experienced in troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Possesses knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Caremark
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.
- Maintained high levels of data accuracy by meticulously updating patient records and ensuring HIPAA compliance.
- Demonstrated a strong commitment to customer satisfaction, going above and beyond to ensure the highest level of care for each patient served.
- Provided claim status information, benefit coverage interpretations, and explaining plan eligibility.
- Handled all technical support need's with online caremark.
- Coordinates efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service.
- Managed up to 50 incoming calls a day.
Chocolate Technician
Clovr
01.2023 - 05.2023
- Maintained quality assurance and customer satisfaction objectives
- Packaged chocolate items for delivery or pickup
- Troubleshoot and repaired malfunctioning kitchen equipment to maintain team performance levels
- Made confections by hand and ordered ingredients from suppliers
- Kept work areas clean, neat and organized to promote safety, productivity and team success
- Chose, inspected, weighed and measured ingredients for each production run
- Cleaned and sterilized factory processing containers and work areas to keep foods safe
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals
Front Desk Receptionist
Genesis Health Clubs
07.2021 - 04.2022
- Executes procedures as outlined by front desk manual
- Answer phones, take messages and transfer calls
- Knowledgeable of Clubs amenities and surroundings
- Communicates kindly and sincerely using members name
- Attends all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensures front desk is clean, maintained and organized at all times
- Ability to respond quickly and appropriately to emergency situations
- Responsible for daily register deposits
- Maintains office supply order
- Responsible for desk inventory
- Responsible for submitting product orders
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
- Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)
Visual Merchandiser
Target
05.2017 - 08.2019
- Ran new product launches with global, cohesive approach focused on delivering recognizable branding and exceeding revenue targets
- Created look and feel of visual merchandising publications to better target specific audiences
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Managed aesthetically pleasing displays to showcase company products and increase sales by15%
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Overland Park, KS07.2018
Associate of Arts - Business
Maplewood Community College
Kansas City, MO07.2012
Skills
- Account Management
- Selling
- Display
- Adobe
- Microsoft Excel
- Microsoft Office Word
- Extremely Organized
- Phone Etiquette
- Market Strategy
- Merchandising
- Able to manage and implement
- Social Media campaigns
- Administrative
- Employee Recruitment and Retention
- Planogram
- Customer Service
- Google Suite
- Marketing
- Communication
- Infusion Experience
- Prospecting Clients
- Processing
- Budgeting
- Sales
- Technical troubleshooting
- Remote support
- Technical support
- Problem resolution
- Data entry
- Computer proficiency
- Salesforce CRM system proficiency
Certification
Introduction to Leasing as a Career- AAKC - Completed 9/2020
Timeline
Customer Service Representative
CVS Caremark
10.2023 - Current
Chocolate Technician
Clovr
01.2023 - 05.2023
Front Desk Receptionist
Genesis Health Clubs
07.2021 - 04.2022
Visual Merchandiser
Target
05.2017 - 08.2019
Associate of Arts - Business
Maplewood Community College
Cosmetology License - Cosmetology
Paul Mitchell The School
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