LaJanette Hawk
Tallahassee
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Sunrise Community Inc
01.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Teacher’s Aide
House of Hugs
08.2020 - 05.2022
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Pharmacy Clerk
Stewart’s Pharmacy
09.2018 - 08.2020
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Call Center Representative
Xerox, ACS
11.2015 - 12.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Service Support Technician
Tallahassee Memorial Hospital
05.2013 - 11.2015
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Education
Associate of Science - Health Sciences
Ultimate Medical Academy
Clearwater, FL05-2018
Skills
- Effective Time Management
- Behavioral Intervention Strategies
- Client Assistance
- Medication Management
- Effective Listening
- Conflict Resolution
- Effective Communication
- Proficient in Organization
Certification
- Licensed Esthetician - October 2022
Timeline
Direct Support Professional
Sunrise Community Inc
01.2022 - Current
Teacher’s Aide
House of Hugs
08.2020 - 05.2022
Pharmacy Clerk
Stewart’s Pharmacy
09.2018 - 08.2020
Call Center Representative
Xerox, ACS
11.2015 - 12.2018
Service Support Technician
Tallahassee Memorial Hospital
05.2013 - 11.2015
Associate of Science - Health Sciences
Ultimate Medical Academy
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