LaJasmine Young
Tylertown
Summary
Dynamic professional with a proven track record at the MS Department of Child Protection Services, excelling in client eligibility assessments and compliance. Skilled in data entry and effective communication, I streamlined processes, enhancing efficiency and client satisfaction. Adept at collaborating with teams to deliver tailored solutions and improve service delivery.
Overview
9
9
years of professional experience
Work History
Eligibility Specialist
MS Department of Child Protection Services
04.2025 - 11.2025
- Assessed client eligibility for benefits and services in accordance with state regulations.
- Conducted thorough case reviews to ensure compliance with program guidelines and policies.
- Collaborated with multidisciplinary teams to facilitate client access to necessary resources.
- Streamlined application processes, improving overall efficiency and reducing processing times.
Retail Banker
Woodforest National Bank
02.2023 - 09.2024
- Developed tailored financial solutions for clients, enhancing customer satisfaction and loyalty.
- Conducted thorough assessments of client needs to recommend appropriate banking products and services.
- Streamlined account opening processes, improving efficiency and reducing wait times for customers.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
CSR
Teleperformance USA
01.2020 - 08.2021
- Resolved customer inquiries through effective communication and problem-solving.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to enhance customer experience and satisfaction levels.
- Identified recurring issues and provided feedback for process improvements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Clerk
Quad Area
03.2017 - 11.2019
- Processed and maintained accurate records in compliance with organizational standards.
- Assisted in data entry and document management using office software systems.
- Responded to internal inquiries, providing timely information and support to staff.
- Organized and prioritized tasks effectively, ensuring smooth daily operations.
Education
High School Diploma -
Tylertown High School
Tylertown, MS05.2008
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
Timeline
Eligibility Specialist
MS Department of Child Protection Services
04.2025 - 11.2025
Retail Banker
Woodforest National Bank
02.2023 - 09.2024
CSR
Teleperformance USA
01.2020 - 08.2021
Clerk
Quad Area
03.2017 - 11.2019
High School Diploma -
Tylertown High School