Lajavia holman
Houston
Summary
Resourceful, meticulous, and performance-driven insurance adjuster with experience in leadership, implementation, and management of complex development projects. Seeking an opportunity to analyze and strengthen the production within an organization’s office assistant, bank teller, call center, and customer service field.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representation- Remote
Geico
01.2023 - Current
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
- Managed call flow and responded to technical support needs of customers
- Promoted a positive working atmosphere for both customers and associates
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Medical Administration Assistant
Legacy
12.2022 - 05.2024
- Maintaining patient records: Entering patient information into a database, such as weight, blood pressure, and pre-exam interview responses
- Scheduling appointments: Scheduling appointments and follow-ups for patients
- Communicating with patients: Greeting patients, answering phone calls and emails, and collecting personal information
- Assisting with billing: Collecting co-pays and fees from patients, and verifying insurance details
- Cleaning patient rooms: Sanitizing and reorganizing patient rooms between visits, including changing bedding and restocking supplies
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Processed insurance claims and verified patient eligibility for services.
- Assisted with patient intake procedures, ensuring compliance with regulatory requirements.
Admin Administration CSR
Lowes
06.2019 - 11.2022
- Promoted a positive working atmosphere for both customers and associates
- Assiduously resolved customer complaints with high level of integrity and professionalism
- Managed call flow and responded to technical support needs of customers
- Used varied skill set while rotating between roles during busy holiday season
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Processed orders and returns accurately, ensuring compliance with company policies.
Education
Bachelor of Science - Nursing
UT Health Science Center At Houston
06-2026
High School Diploma - undefined
Reach High School
01.2017
Certificate - Medical Admin Assistant
1st Class Learning
Houston, TX12-2024
Skills
- Medical Administrative Assistant
- State Secure Devices Level 3
- CPR/AED/First Aid Certification
- Project Management Experience
- Microsoft Office
- Data entry
- Adobe
- 50 wpm typist
- 360 PowerPoint
- Scheduling
- Organizational
- Sales
- Revenue Management
- Bookkeeping
- Technical Skills
- Analytical Skills
- Medical Billing and Coding
- Communication
- Problem Solving
- Customer Service
- Friendly, positive attitude
- Teamwork and collaboration
- Decision-making
Certification
- Medical Admin Assistant
Languages
English
Full Professional
Timeline
Call Center Representation- Remote
Geico
01.2023 - Current
Medical Administration Assistant
Legacy
12.2022 - 05.2024
Admin Administration CSR
Lowes
06.2019 - 11.2022
High School Diploma - undefined
Reach High School
Bachelor of Science - Nursing
UT Health Science Center At Houston
Certificate - Medical Admin Assistant
1st Class Learning