Lajla Covic
Utica,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
02.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Waitress
Europa Food
09.2021 - 10.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
High School Diploma -
Thomas R Proctor High School
Utica, NY06.2023
Skills
- Ordering Procedures
- Up-selling
- Coffee expertise
- Cash Handling
- POS Systems
- Opening and closing duties
- Active listener
- Adaptive and creative
- Sales expertise
- Exceptional customer service
- Friendly and outgoing
- Customer Service
Timeline
Barista
Starbucks
02.2023 - Current
Waitress
Europa Food
09.2021 - 10.2022
High School Diploma -
Thomas R Proctor High School