LaJuan Cardoza
Silver Spring,MD
Summary
Dynamic professional with a proven track record in real estate and insurance claims, notably at Fairfax Realty. Excelled in client satisfaction, achieving significant sales growth through expert market analysis and strategic advice. Skilled in Xactimate and exceptional in customer service, I've led teams to surpass goals with innovative solutions and efficient time management.
Overview
16
16
years of professional experience
Work History
Realtor
Fairfax Realty
Silver Spring, MD
10.2014 - Current
- Guide clients in buying, marketing, and staging residential properties, achieving notable sales growth
- Collaborate with clients to enhance property appeal, resulting in quicker sales and higher offers
- Analyze market trends to provide strategic advice, improving client investment decisions
- Facilitate seamless transactions, ensuring client satisfaction and repeat business
Daily Claims Desk Adjuster
RYZE Claim Solutions
Tampa, FL
11.2024 - 01.2025
- Responded promptly to customer inquiries regarding desk adjustments and maintenance issues.
- Interpreted insurance policy language to apply appropriate coverage.
- Calculated and authorized payment of claims within designated authority level.
- Analyzed policy language to determine applicable coverage and benefit levels.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
Customer Consultant
Verizon Communications
Beltsville, MD
05.2024 - 11.2024
- Established new accounts, checked credit records, and typed service orders, enhancing customer onboarding
- Proactively sold and suggested value-added services, consistently exceeding sales objectives
- Collaborated with departments and customers via phone, writing, and systems to implement new communication systems
- Developed sales contests and strategies as a Team Leader, significantly improving office productivity
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Calculated and authorized payment of claims within designated authority level.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Interpreted insurance policy language to apply appropriate coverage.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Communicated with personnel and legal counsel on claims involving litigation.
- Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
- Coached employees on how to effectively use sales tools such as CRM systems, policy management software.
- Monitored daily performance of the team against established goals.
Catastrophe Claims Adjuster
Pilot Catastrophe Services
Mobile, AL
05.2024 - 11.2024
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Completed daily quality assurance duties to provide feedback for improvements.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw training and development programs to enhance team skills and knowledge.
- Offered training and support to keep team members motivated and working toward objectives.
Desk Adjuster
Pilot Catastrophe Services
09.2022 - 01.2024
- Negotiated claim settlements and recommended litigation for unresolved claims, ensuring fair outcomes
- Reviewed policy contracts to determine claim coverage, accurately assessing cause and loss facts
- Achieved high settlement success rate, minimizing litigation costs and improving client satisfaction
- Assessed claim validity, ensuring alignment with contractual obligations and factual evidence
Field Adjuster
Alacrity Solutions
03.2022 - 09.2022
- Investigated and settled property and casualty claims, ensuring accurate processing and timely resolution
- Analyzed claims data to identify trends, contributing to process improvements and efficiency
- Estimated claim values based on detailed assessments, enhancing accuracy and client satisfaction
Desk Adjuster
Pilot Catastrophe Services
05.2020 - 12.2020
- Reviewed and evaluated complete claim files to prepare and file arbitration with strong arguments
- Assessed claims for potential fraud and collaborated with Special Investigations Unit
- Analyzed information to determine extent of loss, considering contributory or comparative negligence
- Handled property/inland marine claims for assigned region and assisted in other regions as needed
- Evaluated and settled property-related damages between $25,000 and $100,000
- Managed typical Business Income losses and all coverage determinations within established authority
Inspector
Quality Assurance Inspections, Inc.
Montgomery County, MD
02.2017 - 03.2018
- Conducted HQS inspections ensuring compliance with health and safety standards, improving living conditions
- Performed detailed Housing inspections for various stages of occupancy, addressing complaints and ensuring tenant satisfaction
- Identified and resolved safety hazards during inspections, enhancing overall property safety
- Collaborated with property managers to rectify issues, resulting in better housing quality
Office Manager
Prominent Property Preservations, Inc.
Silver Spring, MD
05.2009 - 03.2017
- Managed contractor operations for REO properties, ensuring timely cleanups and repairs
- Conducted Broker Price Opinions and inspections, providing accurate property valuations
- Updated project statuses in computer systems, maintaining detailed records and field QC inspections
- Oversaw marketing efforts for asset sales, achieving measurable results in property turnover
- Conducted Housing Inspections and performed Quality Assurance Inspections to ensure all properties meet the highest standards of safety and quality
- Coordinated Inspections between multiple entities
Education
Interior Design-Professional AAS -
Montgomery College
ASP Staging Course -
Staged Homes
Business Management -
University of Maryland University College
Business Management -
University of the District of Columbia
Skills
- MS Office Suite
- Quick Books
- Yardi
- Xactimate
- Symbility
- Guidewire
- State Farm
- TWIA
- Insurance License
- Auto Total Loss
- Real Estate License
- Customer service and communication skills
- Time management
- Staff management
- Verbal and written communication
Timeline
Daily Claims Desk Adjuster
RYZE Claim Solutions
11.2024 - 01.2025
Customer Consultant
Verizon Communications
05.2024 - 11.2024
Catastrophe Claims Adjuster
Pilot Catastrophe Services
05.2024 - 11.2024
Desk Adjuster
Pilot Catastrophe Services
09.2022 - 01.2024
Field Adjuster
Alacrity Solutions
03.2022 - 09.2022
Desk Adjuster
Pilot Catastrophe Services
05.2020 - 12.2020
Inspector
Quality Assurance Inspections, Inc.
02.2017 - 03.2018
Realtor
Fairfax Realty
10.2014 - Current
Office Manager
Prominent Property Preservations, Inc.
05.2009 - 03.2017
Interior Design-Professional AAS -
Montgomery College
ASP Staging Course -
Staged Homes
Business Management -
University of Maryland University College
Business Management -
University of the District of Columbia
Similar Profiles
Wole IlesanmiWole Ilesanmi
Special Education Teacher, Sandburg Middle School at Fairfax County Public Schools, Fairfax, VASpecial Education Teacher, Sandburg Middle School at Fairfax County Public Schools, Fairfax, VA
Christina HarbChristina Harb
STARTALK Program Director at Fairfax High School (Fairfax, VA)STARTALK Program Director at Fairfax High School (Fairfax, VA)
Jeffrey SmithJeffrey Smith
Safety Analyst I at Fairfax County Department of Public Works and Environmental Services – Storm Water DivisionSafety Analyst I at Fairfax County Department of Public Works and Environmental Services – Storm Water Division